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Logistics Coordinator
4 weeks ago
Join Amrize as a Logistics Coordinator and help construct what's next. If you are ready to put your skills to work on projects that matter and build a career with a company that's building North America, we want to hear from you About The Role The Logistics Coordinator is responsible primarily for the day‑to‑day interface with customers for their cement order placement. It requires coordination with sales teams, operations personnel and contract truck partners to ensure that customer requests are delivered in line with industry expectations. Clear communication with contract truck partners is paramount to ensure efficient and high‑level on‑time delivery of Amrize's materials. The coordinator also supports all administrative activities around billing and invoicing once materials are delivered. This full‑time customer‑facing role requires a service‑oriented mindset with a highly professional approach. Successful candidates are keen problem solvers who can troubleshoot issues while searching for ways to be most efficient in a fast‑paced environment. The role offers an opportunity to learn the full spectrum of the Amrize Western Canada business, including manufacturing origins, distribution channels, logistics, and what it takes to succeed in the construction material supply industry. What You'll Accomplish Responsible for order taking & fulfillment for delivery or customer pick‑up, including carrier assignment and delivery demand coordination. Fulfill and exceed customer expectations in compliance with policies and procedures, advocating for customers' interests and solving problems that impact service. Provide timely responses to customer complaints with appropriate follow‑up and escalation, maintaining high quality on all phone and digital conversations. Remain knowledgeable of our services, products and delivery methods, reviewing terminal inventory and selecting supply. Work a flexible schedule, including different shifts and after‑hours calls as required. Input manual Bills of Lading and create and maintain monthly reports. Conduct proactive outbound calls to customers, including surveys and value selling as directed. Support Sales and Credit with customer accounts, reconciliation/cleanup, and backup information for after‑sales support. Maintain strong working relationships with stakeholders from Sales, Logistics and Operations, and external truck partners. Communicate, improve and adhere to health, safety and environmental policies, promoting a culture of safety. What We're Looking For Education Associate degree/college diploma or greater in an applicable field such as Business, Finance or Engineering (asset). Required Work Experience Understanding of the building materials industry, including product knowledge. Required Technical Skills Computer literacy, including Microsoft Office. Additional Requirements Rotational Saturday shift. Strong written and verbal communication skills. Relationship‑building with external customers and internal Amrize personnel. High degree of accuracy and attention to detail. Ability to multitask in a fast‑paced environment. Time and self‑management skills, including prioritization of customer calls and callbacks. Strong sense of teamwork and self‑motivation. Customer interaction focus. Adhere to all safety protocols and proper use of approved PPE. Employees required to wear respirators must be clean shaven for a proper fit. What We Offer Flexible Health & Dental benefits coverage for you and your dependents. A generous Pension Plan supporting you through various career stages. Access to voluntary programs like RRSP and TFSA. Employee and Family Assistance Program (EFAP) for confidential assistance. Easy access to mental health and well‑being support. Service recognition awards. Perks & discounts on products and services. Online learning platforms and financial education assistance. Financial support for new parents beyond statutory benefits. An inclusive and welcoming environment where everyone can be themselves. A collaborative work culture in a supportive, team‑oriented environment. Company‑provided PPE ensuring safety and comfort on the job where applicable. As part of our dedicated focus on employee health and safety, a pre‑employment medical, including drug and alcohol testing and a criminal record check, will be required. Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries Wholesale Building Materials, Mining, and Construction Referrals increase your chances of interviewing at Amrize by 2x. #J-18808-Ljbffr
