Program Coordinator

Program Coordinator - Quality & Compliance Programs Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. In this role, the Program Coordinator will assist in the administration of quality systems, regulatory compliance & improvement initiatives as it relates to document management and control, quality deviations, corrective and preventive actions. Working under the direct supervision of the Senior Manager for Quality Compliance Programs, the Coordinator will focus on initiatives related to regulatory compliance of the Transplant Programs at SickKids. Key Responsibilities Support management and maintenance of the Transplant Programs Document Management System (DMS); Document Control and Archive in accordance with Good Documentation Practice (GDP) guidelines; assist in running document change control and effectively managing the review & approval process for guidelines, policies and procedures and other applicable documents, ensuring version control. Assist in document editing, formatting and proofing to create and revise assigned standard operating procedures. Maintain Annual Document Review Tracker and ensure departmental policy documents are up to date. Notify stakeholders of upcoming document and policy renewals and facilitate approvals. Manage document repository access rights. Support audit/inspection document readiness related activities: maintain key audit/inspection readiness documents to ensure the most up‑to‑date version and correct documents are available in the repository at all times. Prepare materials for program meetings and events. Act as a document runner during internal and external audits to retrieve audit‑related documents, as requested. Manage schedules and calendar events during audits. Support and educate teams on conducting root cause analysis, investigations and writing effective CAPAs. Monitor Health Canada, FACT, regulatory and quality requirements and proactively adapt internal processes to meet changing requirements. Interact with all levels of internal stakeholders and build a good rapport. Prepare meeting minutes and agendas, and support content creation for annual, quarterly and monthly quality reports. Perform other duties as assigned. Essential Requirements Completion of a bachelor’s degree in an appropriate scientific, medical or business discipline or recognized equivalent. Minimum of 3 years of relevant experience in a quality assurance and/or administrative role, preferably in a Health Care/Hospital setting. Demonstrated understanding of and experience with applicable Canadian and international regulations. Demonstrated experience or acquired skills in policy and standard operating procedure maintenance and development. Demonstrated intermediate to advanced project management skills. Exceptional verbal and written communication skills. Excellent SharePoint, MS Outlook, Word, Excel and PowerPoint skills. Ability to utilize information technology systems. Excellent organization and time management skills. Excellent decision‑making, problem recognition and problem‑solving skills. Excellent negotiation and conflict resolution skills. Effective interpersonal and customer service skills. Program planning and evaluation methodology skills. Ability to work in a self‑directed manner, effectively, independently and under stressful conditions. Ability to manage and prioritize multiple demands. Demonstrated commitment to equity, diversity and inclusion (EDI) and experience advancing EDI objectives. Assets Experience in Quality Management Systems and Quality Standards. Experience with Health Canada regulatory frameworks. Professional degree and/or advanced background in Health discipline and/or Quality Certification. Knowledge of FACT accreditation standards. Experience in CAPA planning and follow‑ups. Benefits This position is eligible for employee benefits coverage, including health and dental. The full benefits offered will be discussed at the time of the position offer. Impact A hospital that welcomes and focuses on Equity, Diversity, and Inclusion. The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World. Employment Type Permanent full time: 35‑hour work week. Hybrid (Onsite and Remote) Work Model – necessary technology provided for remote work. Additional Information Seniority Level: Mid‑Senior level. SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email ask.hr@sickkids.ca with a brief description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. #J-18808-Ljbffr