Front desk supervisor

3 weeks ago

Montreal, Canada Tidan Inc. Full time

Status:Full-time

Salary: $23.00 per hour

The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of the employees? Don't miss your chance and join the Travelodge Montreal team.

Reporting to the Front Desk Director, the Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.

Responsibilities:

  • Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
  • Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
  • Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
  • Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
  • Coordinate with other departments to ensure smooth communication and efficient issue resolution.
  • Handle guest complaints proactively and responsively to ensure their satisfaction.
  • Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
  • Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
  • Maintain a clean, organized, and welcoming environment at the reception.
  • Any other related tasks to ensure the quality of the department's service.

Qualifications and Required Skills:

  • College degree in hospitality is an asset.
  • Previous reception experience, with a minimum of 3 years in a supervisory role.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and manage delicate situations.
  • Strong leadership skills and the ability to motivate and develop a team.
  • Solid organizational skills and attention to detail.
  • Proficiency in hotel management systems and computer tools.
  • Familiarity with standard operational procedures in the hotel industry.
  • Languages:
  • Bilingualism (spoken and written) in French and English is required for this position, as we serve an international clientele.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and put in place.

In addition to competitive salaries, we offer social benefits, such as group insurance consisting of life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have virtual access 24/7 to health professionals through the employee assistance program. You have personal days and vacation days that are planned according to the department and the hotel you join. In addition, a retirement plan is also offered. A bonus is also provided through our referral program and much more.

Social life is at the heart of the company, especially after the pandemic, where each hotel has a social calendar. Whether you are on the front-line operations team or in a managerial position, the Tidan HR team is always there to listen and support you in your career path within the company.

We believe in teamwork and are committed to creating a highly performing team, whether through training or solidifying team relationships. We have admiration for our employees who take on professional challenges and we support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.

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