Operations Manager

3 weeks ago


Vancouver, Canada JRoss Recruiters Full time
  • Model, coach and hold managers and staff accountable for providing an exceptional customer
  • Demonstrate leadership by taking an active role on the floor to engage and build rapport with customers and proactively provide support for team members
  • Provide guidance and support to the Managers to effectively manage their teams and resources to ensure consistency in service delivery and product quality standards
  • Establish and maintain regular communications with staff by any or a combination of, although not limited to: daily briefings and shift lists, group email, regular staff meetings, training sessions, and app-driven group messaging
  • Identify systems and communication chains that will simplify and improve operational efficiencies

Performance

  • Monitor and measure overall store performance and with a thorough understanding to

report issues, performance results, opportunities, and challenges, along with recommendations for improvement, collaborating with the CEO

  • Support Store Managers to optimize profitability by controlling key variable costs of food, coffee, supplies and labour
  • Maintain control and management of inventory including reconciliation of invoicing, waste reporting, and inter unit transfers
  • Monitor and uphold store brand standards in service, product quality and image

Quality Assurance

  • Understand and highlight issues related to product or service quality. Bring solutions forward for discussion with Store Managers and CEO
  • Support the Store Managers to monitor equipment performance and follow preventative maintenance schedules to reduce repair, including periodic deep cleaning and tech maintenance
  • Monitor posted public and staff information for relevancy and time-sensitivity

Operations

  • Support daily operations if Store Managers are off or unavailable. in all areas of service: FOH,
  • Coordinate seasonal menu changes, new product launches, and holiday strategies
  • Maintain accuracy of POS for ordering efficiency and reducing data clutter
  • Maintain and report monthly petty cash reconciliation as per company standards
  • Process daily bookkeeping paperwork and submit in a timely manner.
  • Follows and complies with SV Cash Handling and Transaction protocols
  • Follows Health and Safety protocols
  • Follows Company Employee Handbook guidelines and protocols
Requirements
  • Minimum three years experience managing food and beverage retail required
  • Proven experience successful leadership of a multi-departmental team of staff
  • Proven experience working with basic financial report spreadsheets
  • Proven experience working with managerial functions of Point of Sale software and hardware
  • Working knowledge of MS word and communicating with email
  • Ability to work a flexible schedule including weekdays, weekends and holidays and shifts that
  • meet business needs
  • Willing to be available to manage business needs outside of operating hours if required
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