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About the Company:
The FSB culture is about people, relationships and the relationships it has with its employees. We know it takes time to foster a strong relationship and it is something that the FSB team is committed to. We feel it is important to connect to the needs and wants of our employees and offer room for growth and additional learning as we expand our footprint. We encourage continuous improvement and recognize and reward those for exceptional performance. We’re managing our rapid growth and looking to expand, which is why we’re looking for you
About the Role:
FSB GROUP LTD. is currently seeking a RIBO Licensed, Commercial Lines, Insurance Customer Service Representatives . If you are passionate about delivering exceptional service, a team player and thrive in a fast-paced environment, you would be a fit for our team.
Responsibilities:
- Providing exceptional day to day customer service to our clients
- Processing policy changes
- Maintain professional relationships with Insurers and Underwriters
- Assist and provide support to Producers as required
- Process call backs, submissions and mail in a timely manner
- Flexible to perform various assigned tasks
- Promotes company features and benefits as part of an ongoing portfolio review
- Cross-sell a variety of products at every opportunity
- Promotes client loyalty through attention to detail and relationship building
- Remains current on all company philosophies and procedures
- Accepts risks within established guidelines
Qualifications:
- Currently holds a RIBO license in good standing
- Min. 1-2 years experience as a licensed broker
- Has worked in an insurance brokerage
- Experience with Power Broker (an asset)
- Has the ability to communicate effectively with clients, both verbally and in writing
- Has excellent interpersonal, organizational and time management skills
- Can function effectively in a fast-paced, multi-faceted environment
- Maintains a positive attitude and is a team player
- Has strong analytical and decision-making abilities
- Demonstrates the ability to adapt to change
- Are proficient in BMS and Microsoft
Equal Opportunity Statement:
FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.
