Call Centre Representative

1 hour ago

Edmonton, Canada Trail Appliances ABSK Full time

Overview At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position We are looking for a highly motivated and customer-oriented individual to join our team as a Call Center Representative. In this role, you will be a key player in upholding our commitment to exceptional service by addressing customer inquiries, resolving issues, and providing accurate information about our products and services. Reporting to the Call Center Supervisor, you will handle inbound and outbound calls while ensuring each customer interaction reflects the values that set Trail Appliances apart. This is a temporary position ending in approximately October 2026. What we offer We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you\'re passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team We provide: Health & dental benefits Personal care days Statutory holidays off Employee & family assistance program Staff incentives and rewards Employee discounts What you\'ll be doing Customer Support: Handle inbound and outbound calls to address customer inquiries, orders, complaints, and general assistance while maintaining a positive and courteous demeanor Issue Resolution: Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary, and ensuring follow-ups for satisfactory resolution Product Knowledge: Stay informed about product features, specifications, and promotions to provide accurate and helpful information to customers CRM Management: Accurately document all customer interactions and transactions in the CRM system to maintain organized and reliable records Team Collaboration: Work closely with team members and other departments to enhance customer experiences and share insights for service and product improvements What you need to be successful Customer Service Experience: Previous experience in a customer service or call center role is preferred Communication Skills: Excellent verbal and written communication abilities Problem-Solving: Strong skills in resolving issues and making decisions effectively Technical Proficiency: Familiarity with computer applications and CRM software Adaptability: Ability to thrive in a fast-paced environment and manage shifting priorities Availability This is a temporary full-time position and will require you to be available: Monday to Friday from 8:30am to 5:00pm Compensation $17/hr - $19/hr We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service. #J-18808-Ljbffr

  • Call Centre Representative

    17 hours ago

    Edmonton, Canada Intelligent Office Edmonton Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has excellent communication...

  • Call Centre Representative

    4 hours ago

    Edmonton, Canada Trail Appliances Ltd. Full time

    Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Call Centre Team Lead

    2 weeks ago

    Edmonton, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME! **Call Centre Team Leads **at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the **Team Lead**,...

  • Call Centre Agent

    2 weeks ago

    Edmonton, Canada Medicentres Full time

    **Position Title**: Call Centre Agent **Job Location**: Clinic Support Office, Hybrid (Located in Mayfield Square) **Job Type**: Full-Time, Entry Level (8:00am - 4:30pm) **Reports to**: Centralized Programs Manager **Last Updated**: September 2024 Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible...

  • Centre Director

    2 weeks ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Centre Director

    1 week ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Part Time

    17 hours ago

    Edmonton, Canada Paladin Security Full time

    Part Time - Call Centre Operator **Duties & Responsibilities**: - Receive and record all incoming telephone calls from employees, managers, clients or the public - Respond to callers and action requests as necessary using the procedures specific to the Parking Operations Centre. - Assist patrons and employees by phone with access and egress from the...

  • Call Center Representative

    2 days ago

    Edmonton, Canada Crystal Glass Canada Ltd. Full time

    **Answering Service Representative,** **Customer Care Center** **SUMMARY** Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. **PRIMARY RESPONSIBILITIES** - Answer phones and respond to customer requests. - Transfer customer calls to...

  • Volvo Sales Representative Edmonton

    5 hours ago

    Edmonton, Canada Volvo Truck Centre Full time

    We are the best at what we do so what are you waiting for? The Calmont Group is growing and we would love for you to come and grow with us! In business for nearly 50 years, Calmont Group, a growing Canadian‑based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best‑in‑class transportation solutions...

  • Volvo Sales Representative

    2 days ago

    Edmonton, Canada Calmont Truck Centre Full time

    We are the best at what we do so what are you waiting for? The Calmont Group is growing and we would love for you to come and grow with us! In business for nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to...