technical support analyst

3 weeks ago


Vancouver, Canada FISPAN Full time

Work Term : Permanent Work Language : English Hours : 40 hours per week Education : Bachelor's degree Experience : 5 years or more Work setting Startup company Willing to relocate Help desk Financial technology Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Perform Web-server backup and recovery operations Provide customer service Manage incidents Computer and technology knowledge Jira Database software Quick Books Zendesk Data analysis software MS Office Oracle SQL XML Type of experience Call centre Work conditions and physical capabilities Fast-paced environment Work under pressure Attention to detail Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Workplace information Hybrid Health benefits Dental plan Health care plan Vision care benefits Financial benefits Bonus Registered Retirement Savings Plan (RRSP) Long term benefits Long-term care insurance Maternity and parental benefits Tax-Free Savings Account (TFSA) Other benefits Paid time off (volunteering or personal days) Team building opportunities #J-18808-Ljbffr



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