Technical Support Analyst

2 weeks ago

Vancouver, Canada FISPAN Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:

- Expérience:

- **Education**:

- Bachelor's degree
- ** Work setting**:

- Startup company
- Willing to relocate
- Help desk
- Financial technology
- ** Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- ** Computer and technology knowledge**:

- Jira
- Database software
- Quick Books
- Zendesk
- Data analysis software
- MS Office
- Oracle
- SQL
- XML
- ** Type of experience**:

- Call centre
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Experience**:

- 5 years or more
- ** Workplace information**:

- Hybrid
- ** Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
- ** Financial benefits**:

- Bonus
- Registered Retirement Savings Plan (RRSP)
- ** Long term benefits**:

- Long-term care insurance
- Maternity and parental benefits
- Tax-Free Savings Account (TFSA)
- ** Other benefits**:

- Paid time off (volunteering or personal days)
- Team building opportunities

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