E-Commerce + Accounts Coordinator

At WUXLY, we produce highly technical outerwear for all seasons. We are a proud, B-Corp certified company, and we are Made in Canada. Our in-house expertise in design, pattern making, and textile sourcing allows us to create highly technical and fashionable outerwear – and more. Our unique capabilities, combined with our network of local manufacturing partners allow us to offer white glove service solutions for various partners needing customized, technical garments.Reporting to the Director of Marketing + Merchandising, the E-Commerce + Accounts Coordinator will support multiple digital marketing, sales, and customer service initiatives. This role is key in communicating Wuxly\'s positioning in both the technical outerwear and capabilities markets.What You Will Get Up ToUpdate the website in alignment with seasonal campaigns, product launches, and marketing initiatives.Coordinate with merchandising and marketing teams to ensure e-commerce reflects brand storytelling and current promotions.Monitor stock levels to ensure event readiness and avoid out-of-stock issues during peak sales periods.Campaign & Event SupportUpdate the website in alignment with seasonal campaigns, product launches, and marketing initiatives.Coordinate with merchandising and marketing teams to ensure e-commerce reflects brand storytelling and current promotions.Monitor stock levels to ensure event readiness and avoid out-of-stock issues during peak sales periods.Customer ServiceManage customer service requests through Richpanel, ensuring timely responses, accurate resolutions, and consistent on-brand communication across all channels.Showroom appointments coordination.E-Commerce & Website ManagementManage day-to-day operations of the e-commerce platform (CORE & Tactical), ensuring a seamless customer journey and high conversion rates.Optimize website design, navigation, and performance to enhance user experience and increase online sales.Maintain up-to-date product collections, ensuring accurate pricing, descriptions, and availability.Oversee the creation and updating of homepage banners, landing pages, and promotional content.Implement A/B testing and UX improvements to maximize engagement and conversion.Search Engine Optimization (SEO) & PerformanceDevelop and execute SEO strategies to increase organic traffic and improve search rankings.Monitor website analytics and KPIs to identify trends, opportunities, and performance issues.Collaborate with digital marketing to implement strategies that drive qualified traffic.Skills And Qualifications We\u2019re Looking ForAlignment with Wuxly Core ValuesBachelor’s degree in Marketing, Business, E-Commerce, or related fieldMinimum 1-3 years of experience managing e-commerce platforms in the fashion, luxury, or retail sectorProven track record in driving online sales growth and improving website performanceExperience in utilizing an ERP system in key aspects of previous roles (Odoo preferred)Monitor website analytics and KPIs to identify trends, opportunities, and performance issuesProficiency in website content management systems (Shopify, Magento, or similar)Strong understanding of SEO best practices, Google Analytics, and performance tracking toolsExperience with basic HTML/CSS is an assetKnowledge of CRM platforms and email marketing tools (Klaviyo, Mailchimp, etc.)Highly organized, detail-oriented, and results-drivenAbility to work in a fast-paced environment and manage multiple priorities simultaneouslyWuxly values diversity in our team, as well as in our customers, suppliers and others. We provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability.Wuxly welcomes and encourages applications from everyone. Accommodations may be available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise the Recruiter or Human Resources Associate when you are selected to participate in the recruitment process.Wuxly is committed to doing business with local manufacturers, vendors, and partners, and to be leaders in the efforts to reshore manufacturing in Ontario and Canada. Wuxly prioritizes recruiting and hiring local talent into positions to lead these initiatives, and are committed to being positive corporate citizens within our community. #J-18808-Ljbffr