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Customer Service
4 months ago
Sales Associate, Ticket Order Delivery Specialist, IT Support & social media coordinator (Facebook, Instagram, Google my business).
In this position, you will have a diverse range of tasks and responsibilities that we here have all developed over time in a hands-on teamwork atmosphere.
We are secondary market Ticket Brokers selling concert, sports, and theatre tickets in Toronto and throughout the world.
As a Customer Service & Fulfillment Specialist, you have the opportunity to engage with hundreds of customers over a shared passion for live events.
You will be helping to ensure that our fans get the right seats at the right price in the sales aspects of the job. This individual will provide proactive, friendly, and high-quality service to eToronto Tickets’ customers.
Our team thrives on making connections with our customers, whether troubleshooting a technical concern or answering questions about events or our services. Our Customer Service & Fulfillment Specialist will answer questions about purchases, active orders, inventory, and upcoming events, and utilize internal and external technology to manage order fulfillment.
How your role contributes to the success of eToronto Tickets
- Handle customer contacts, promptly and professionally.
- Answer questions about purchases, orders, inventory, and upcoming events.
- Utilize internal and external technology to manage order fulfillment.
- Be a team player and contribute to culture and growth.
- Create memorable experiences with customers who share our love for live events.
- Manage websites and domain maintenance.
- Maintain VOIP business lines.
What You’ll Bring:
- Team player mentality and drive to contribute to culture and growth.
- Sense of curiosity to ask questions and keenness to improve upon work.
- Passion for live events (sports, concerts, or theatre).
- Flexible schedule to work evenings, weekends, and holidays.
- Excellent verbal and written communication skills.
- Experience with MS Office & CRM platforms
Other responsibilities:
Social media posting (Facebook, Instagram, Google my business)
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8-hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 3 years (preferred)
**Industry**
- Entertainment
**Employment Type**
Full-time
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 3 years (preferred)
Work Location: In person
Application deadline: 2023-09-03
Expected start date: 2023-09-08
