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Customer Service Specialist
4 months ago
Our client is a Residential Builder who has been building for over 30 years. They are looking to bring in a Customer Service Coordinator with a great attitude and a mixture of low and high rise.
Job Responsibilities/Tasks:
- Scheduling all trades and service appointments for our purchasers and other appointments to ensure completion of warranty work within Tarion timelines.
- Obtain Signoff on all completed work orders from the trades, servicemen and homeowners.
- Answer all incoming calls and correspondence and arrange for appropriate replies. If necessary you will co-ordinate efforts with other departments;
- Maintain customer care calendars as required.
- Track the completion of deficiencies and produce necessary reports.
- First point of contact for Customer queries
- with various departments on obtaining information on drawings.
- administrative duties and/or special projects as assigned.
- Review Tarion portal daily and print off all items reported per Lot.
- Create CCP’s - Certificate of Completion and Possession and Warranty Certificate (CCP/WC) for each Lot at your allocated sites.
- Scheduling all trades and service appointments for our purchaser’s 30 Day, 1 Year, and 2 Year reports and other appointments to ensure completion of warranty work within Tarion timelines.
- Send out 30 Day, 1 Year, and 2 Year trade work orders.
- Follow-up with the homeowner for completions for service requests and other customer care matters.
- Track the completion of deficiencies/conciliations and produce necessary reports.
- Customer site visits providing escalation support.
- Other tasks as required in relation to customer service duties.
Qualifications
- Tarion Warranty Services experience is a strong asset.
- Knowledge/experience in the low/high-rise new home construction industry.
- Strong understanding of standard industry terminology, specifications, and general practices.
- Strong communication and customer service skills
- Ability to problem solve and conflict resolution skills.
- Newstar experience is an asset
