Senior Manager, ServiceNow Business Analysis

2 days ago

Toronto, Canada RBC Full time

Job Summary

Job Description
What is the opportunity?
Leadership opportunity drive the strategic vision for business analysis and quality assurance within ServiceNow platform, working directly with cross-functional teams, stakeholders and leaders to deliver impactful results.
Career growth enhance your expertise in ServiceNow while gaining exposure to enterprise level initiatives that position you as a key leader in transformation.
Innovation be at the forefront of designing and implementing solutions that streamline workflows and enhance efficiency for the bank.
Collaboration join a high performing fast-paced team of leaders, developers, architects, and professionals that manage one of the cornerstone platforms for the bank.
Competitive compensation enjoy a robust compensation package including salary, performance bonus and comprehensive benefits.
Work-Life balance enjoy working is a supportive and flexible environment that values employee well being and a hybrid work environment.

What will you do?
Lead a team of business analysts / quality assurance analysts in the collation and articulation of IT business requirements, ensuring strategic alignment between IT and business functions.
Oversee the development and execution of QA strategies to ensure ServiceNow solutions meet business needs and quality standards.
Collaborate with cross-functional teams to deliver scalable and efficient solutions across all implemented ServiceNow modules.
Develop and maintain documentation for business requirements and test plans.
Drive innovation and process improvement initiatives across the ServiceNow ecosystem, leveraging RBC and industry best practices.
Communicating with key stakeholders on the establishment of IT project expectations and priorities, to support business processes.
Consulting on business cases, referring to the project's scope, objectives, budget, schedule, and risk assessment, while considering how these aspects integrate with other IT business operations.
Establishing IT project/team metrics and processes to ensure that all client requirements are fully met.
Manage and mentor a team of BSA/QAs fostering a culture of collaboration and excellence.
Stay updated on ServiceNow platform enhancements and trends to drive strategic roadmap planning.

What do you need to succeed?
Must Have
BSc in Information Technology
10+ years IT experience with at 7 years experience in business analysis and/or quality assurance of which at least 4 years working with ServiceNow.
Thorough understanding of multiple ServiceNow modules such as ITSM, ITOM, IRM, and HRSD
Strong background in business analysis and quality assurance methodologies, with hands-on experience in process improvement, requirements gathering and testing strategies.
Proven results in working on Agile and DevOps teams, leveraging iterative delivery models (Kanban or Scrum) and CI/CD pipelines.
Strong skills in the following areas: Communication
Analytical and Problem Solving skills
High emotional intelligence with the ability to pivot quickly and adapt to a fast-paced and dynamic environment.
Ability to manage competing priorities.

Nice to Have
Certified ServiceNow System Administrator
Past People Manager Experience
ITIL Foundations or higher
Experience working at a major FI or large enterprise.

Whats in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work, to take on progressively greater accountabilities and to building close relationships with clients
Access to a variety of job opportunities across business and geographies.

#LI-Post
#LI-Hybrid
#LI-PK

Job Skills
Business Appraisals, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Group Problem Solving, Interpersonal Relationship Management, IT Development, IT Processes, Management of Employees, People Management, Process Automations, Process Integration, Process Procedures, Quality Assurance Processes, Quality Engineering, Quality Management, Quality Performance, Requirements Analysis, Resource Management, Team Management

Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO City:
TORONTO Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
TECHNOLOGY AND OPERATIONS Job Type:
Regular Pay Type:
Salaried Posted Date:
2024-11-26 Application Deadline:
2024-12-20 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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