Intermediate Operational Incident Manager

2 days ago


Toronto, Canada S.i. Systems Full time

Incident Management (Professional Exception, Business Operations)
Line of Business: CONTRACT GOVNCE & OVERSIGHT -HR SERVICES & OPERATIONS - Provide comprehensive contract governance support for all HR material and high-risk contracts as well as shared governance support for all HR medium and low-risk contracts. Comprehensive support encompasses financials governance & controls, incident and change management. Shared governance support includes oversight for all in scope medium and low-risk contracts.

Contract Duration: 12 months
Remote/Hybrid: Hybrid based in Toronto - Mon and first Friday of every month in office
Location Address: 81 Bay 34th Floor

Responsibilities:
As an Incident Management Consultant you will manage a centralized mailbox, ensuring timely and efficient communication regarding incident reports. The consultant will work closely with both internal teams and external stakeholders to identify, investigate, and mediate incidents, while also providing backup support to the Senior Incident Management Consultant. Additionally, this role will assist in meeting records retention requirements and ensure compliance with company policies and regulations.

Incident Tracking & Reporting: Lead or assist in thorough investigations of incidents, ensuring all relevant facts are gathered and documented, and appropriate remediation actions are taken. Monitor and track all incidents reported via a centralized mailbox, ensuring accurate and timely documentation.

Centralized Mailbox Management: Oversee and manage the centralized mailbox used for reporting incidents, triaging reports, and escalating as needed.

Stakeholder Collaboration: Partner with internal departments and external stakeholders to investigate, resolve, and mediate incidents.

Records Retention: Assist in maintaining records retention requirements, ensuring all records related to incidents are properly archived and compliant with company standards. Ensure adherence to company policies and regulatory requirements during incident management and reporting. Support the implementation of process improvements to enhance incident tracking, reporting, and resolution.

- Example of an incident: payroll incidents -most prevalent
- 5 employees have been paid twice - understanding why this occurred and remediating as soon as possible
- Flexible with experience - proven track record of being able to resolves issues and has great communication, previous Incident management is ideal
- Case Study - Provide candidates with an example of incident - they will need to analyze and write a summary of the incident for an executive audience - They will need to identify what critical information is missing
- Around 40 open tickets at once
- 120 incidents in the last fiscal year

Must haves:
1. 3-5 years of relevant experience -resolving issues and stakeholder management
2. Strong writing skills
3. Strong oral communication and collaboration skills
- Previous banking experience
- Corporate experience
- Previous incident management experience

Nice To Have
- Tech skills

Education and Certifications: Bachelors degree
Apply


  • Incident Manager

    4 weeks ago


    Toronto, Ontario, Ontario, Canada Infotree Global Solutions Full time

    Job Title: Incident ManagerDuration: 12 MonthsLocation: Toronto, OntarioYour role:As an Incident Manager , your primary role will be to help us evolve and execute our business incident management model, while working closely with IT & operational partners to ensure timely resolution of incidents. Your ability to coordinate with various teams and communicate...

  • Incident Manager

    4 weeks ago


    Toronto, Ontario, Ontario, Canada Kelly Services , Ltd. Full time

    Kelly has partnered with our client in the Banking Industry to recruit for an Incident Manager contractor in Toronto.Job ID: 6645Job Title: Incident Manager Duration: Nov. 25/24 to Nov. 21/25Hours: Mon-Fri 37.5 hours Pay Rate: $50.00/hourLocation: Hybrid – Toronto ON, M5X 1J9Your role:As an Incident Manager, your primary role will be to help us evolve and...

  • Incident Manager

    4 weeks ago


    Toronto, Ontario, Ontario, Canada Robert Half Full time

    We are seeking an Incident Manager for a long-term contract opportunity in the Financial Services industry. The role is based in Toronto, Ontario, and offers a hybrid work model. As a senior professional, you will primarily focus on incident management, collaborating closely with various operational teams to ensure the timely resolution of...


  • Toronto, Canada Integriti Group Inc Full time

    **Position Summary**: As part of the IT Operations team, the Incident Management Analyst plays a critical role in the Operations of our Fortune 500 client. In IT Operations our uptime, performance and availability of all services are critical to the success of our product and our business. The Incident Management Analyst plays a key role in incident...

  • Incident Manager

    5 months ago


    Toronto, Canada Rivago Infotech Inc. Full time

    **Role: Incident Manager** **Location: Toronto, ON (Hybrid)** **Duration: Contract to Hire/Full time** Major Incident management team is a support team established to ensure resolution of major incidents impacting business units. Goal: Accurately identify a major incident, promptly engage technical resources, effectively communicate to the customers...


  • Toronto, Canada BMO Financial Group Full time

    100 King Street West Toronto Ontario,M5X 1A1 **Position Overview** As a Cyber Security Incident Management Analyst, you will play a crucial role in supporting Bank of Montreal’s efforts to identify, manage, and resolve cyber security incidents. Your primary responsibilities will include ensuring the quality and accuracy of incident documentation,...

  • Incident Manager

    6 months ago


    Toronto, Canada Epsilon Solutions Ltd Full time

    Hello, Hope You’re Doing Well!! This is Akansha and I’m a Technical Recruiter with Epsilon Solutions., a diversity inclusive global workforce solutions company headquartered in Mississauga, Ontario. I was going through your resume and wanted to share this amazing, fast moving opportunity that I have, which seems like the perfect fit for a dynamic...

  • Incident Manager

    5 months ago


    Toronto, Canada Zenith Algorithms Full time

    Key responsibilities Perform ticket analysis, service interruption analysis, follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error, issue description and steps, logs and customer ID). Effectively use the existing knowledge base and documentation for...

  • Incident Manager

    5 months ago


    Toronto, Canada Zenith Algorithms Full time

    Key responsibilities Perform ticket analysis, service interruption analysis, follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error, issue description and steps, logs and customer ID). Effectively use the existing knowledge base and documentation for...


  • Toronto, Canada S.i. Systems Full time

    Our valued public sector client is looking for an Intermediate Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations. Responsibilities: Troubleshooting and incident solving support for workstations, laptops, docking stations, including but not limited to login, passwords, software install, Internet...


  • Toronto, Ontario, Canada Adecco Canada Full time

    Job Title: Incident Management ProfessionalAbout the Role: Adecco Canada is currently seeking an experienced Incident Manager to join our client's team in Toronto, ON. This is a 12-month contract role with the possibility of becoming permanent and offers a competitive salary of $50 per hour.Key ResponsibilitiesManage the Incident Lifecycle: Ensure incidents...


  • Toronto, Canada S.i. Systems Full time

    Our valued public sector client is looking for anIntermediate Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.Responsibilities: Troubleshooting and incident solving support for workstations, laptops, docking stations, including but not limited to login, passwords, software install, Internet access,...

  • Major Incident Manager

    5 months ago


    Toronto, Canada Cisco Systems Full time

    Major Incident Manager What you will do We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee...


  • Toronto, Canada S.i. Systems Full time

    Incident Management (Professional Exception, Business Operations) Line of Business: CONTRACT GOVNCE & OVERSIGHT -HR SERVICES & OPERATIONS - Provide comprehensive contract governance support for all HR material and high-risk contracts as well as shared governance support for all HR medium and low-risk contracts. Comprehensive support encompasses financials...


  • Toronto, Ontario, C6A, Ontario, Canada S.i. Systems Full time

    Our valued public sector client is looking for an Intermediate Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.Responsibilities:Troubleshooting and incident solving support for workstations, laptops, docking stations, including but not limited to login, passwords, software install, Internet access,...

  • Cyber Incident Manager

    5 months ago


    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Toronto, Canada Definity Financial Corporation Full time

    The Incident and Problem Management Specialist, manages and governs the (ITIL-based) incident and problem management process. Accountable for coordinating the right resources to ensure the restoration of normal service (i.e., back to agreed service levels) following an event that disrupts or reduces service quality to minimize impact on IT and business...


  • Toronto, Canada CYGNVS Full time

    About the Job: Manager, Incident Response SolutionsCYGNVS is a purpose built, out of band, incident response and crisis management platform that reduces the impact and minimizes business interruption from a cyber-attack. Founded in 2020, the innovative start-up has helped over 2,500 organizations prepare for, respond to, and report cyber-attacks. We are in...

  • Middleware Specialist

    6 months ago


    Toronto, Canada Arthur Grand Technologies Inc Full time

    Arthur Grand Technologies is currently seeking a highly motivated of **Middleware Specialist - Intermediate **one of our client. **Position: Middleware Specialist - Intermediate** **Location: 222 Jarvis St,Toronto, Ontario (Hybrid)** **Duration: Long Term Contract** **Hybrid - 3 days on site and 2 remote** **Must Haves**: - IBM WebSphere Application...

  • Incident Manager

    5 months ago


    Toronto, Canada Zenith System Solutions Inc. Full time

    **Requirements**: - Technical/infra experience (3-5 years) - Production outage-management experience (3-5 years) - Excellent communication skills - Multitasking abilities - Ability to Work under pressure - ITIL / ITSM knowledge and experience - Incident and problem management experience - Proven ability to lead problems to resolution **Job Types**:...