Incident Manager

Role: Incident ManagerLocation: Toronto, ON (Hybrid)Duration: Contract to Hire/Full timeMajor Incident management team is a support team established to ensure resolution of major incidents impacting business units.Goal: Accurately identify a major incident, promptly engage technical resources, effectively communicate to the customers affected, and drive the...

Key responsibilities Perform ticket analysis, service interruption analysis, follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error, issue description and steps, logs and customer ID). Effectively use the existing knowledge base and documentation for...

Key responsibilities Perform ticket analysis, service interruption analysis, follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error, issue description and steps, logs and customer ID). Effectively use the existing knowledge base and documentation for...

**Position Summary**: As part of the IT Operations team, the Incident Management Analyst plays a critical role in the Operations of our Fortune 500 client. In IT Operations our uptime, performance and availability of all services are critical to the success of our product and our business. The Incident Management Analyst plays a key role in incident...

Major Incident Manager What you will do We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee...

**Job Description**: Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working. Our Canada Technology team is a strategic partner in our business - with an ambition to be a forward-thinking, agile...

At CDW, we highly value the energy and commitment you bring to your job every day. Our Change & Incident Manager role is an exceptional opportunity for a motivated, self-starter to grow and advance their career at an innovative, Fortune 200 leader. The #1 name in Canada for IT solutions, we're driving meaningful technological change for companies in...

**Requirements**: - Technical/infra experience (3-5 years) - Production outage-management experience (3-5 years) - Excellent communication skills - Multitasking abilities - Ability to Work under pressure - ITIL / ITSM knowledge and experience - Incident and problem management experience - Proven ability to lead problems to resolution **Job Types**:...

Requirements: - Technical/infra experience (3-5 years) - Production outage-management experience (3-5 years) - Excellent communication skills - Multitasking abilities - Ability to Work under pressure - ITIL / ITSM knowledge and experience - Incident and problem management experience - Proven ability to lead problems to resolution **Job Types**: Full-time,...

**Job Description**: We are looking for an Incident Management Lead On a 7x24 on-call basis (once every 2 week), the Incident Management Lead (IML) is accountable for leading and facilitating incident recovery teams for service-impacting technology incidents across the enterprise. The IML would drive service recovery through strong leadership and technical...

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

What you’ll do Management of Major / Critical incidents which has significant business and revenue impact and primarily involving large scale infrastructure issues or high-risk data or application issues. This role would be on call support 24/7 to support the business availability. Sending out timely executive communication to executives, service...

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

Change/Incident Manager **Insights you can act on** While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and...

Change/Incident ManagerInsights you can act onWhile technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes....

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You...

Job Description:The Major Incident & Problem Management Specialist, reporting to the Director of Major Incident and Problem Management, assists the Major Incident Manager in the execution of the enterprise Major Incident Management, oversees and participates in the Incident and Problem Management processes for the Canada life organization. As a dynamic,...

Requirements: Technical/infra experience (35 years) Production outagemanagement experience (35 years) Excellent communication skills Multitasking abilities Ability to Work under pressure ITIL / ITSM knowledge and experience Incident and problem management experience Proven ability to lead problems to resolutionJob Types: Full-time, Permanent, Fixed term...

**dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...

**Most companies try to meet expectations, dunnhumby exists to defy them.** Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience - then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and...