Performance Improvement Specialist
1 week ago
Classification: Temporary Full-Time (until approx. December 2025)
The Department of Quality & Patient Safety at Sunnybrook Health Sciences Centre is seeking a Performance Improvement Specialist. This specialist will bring together key clinical leaders and staff to improve performance in the areas of quality, and patient safety. We plan to complement our team with a dynamic individual who possesses quality improvement, systems design and project evaluation expertise This role will report to the Manager of Quality & Patient Safety.
Specific Responsibilities include:
Support complex corporate quality improvement and patient safety initiatives
Lead clinical teams in applying a variety of quality improvement and patient safety principles (e.g., Human Factors, PDSA, root cause analyses, FMEA, lean, value stream mapping)
Examine processes and data, recommend and implement solutions to improve patient care safety, reliability and minimize costs
Apply a systems-focused approach to achieve optimal results in quality, safety, efficiency and productivity
Develop and identify performance and outcome indicators
Assist teams with collection, interpretation, analysis and presentation of performance data
Develop process improvement tools for use at point of care
Apply change management principles and coach clinical teams through the change process
Provide education to staff through interprofessional education forums
Establish and build positive relationships with all project stakeholders and ensure timely communications and engagements.
Prepare and deliver presentations summarizing project milestones and outcomes, to various committee
Qualifications/Skills:
Formal Quality Improvement and/or Patient Safety training / certification required
Lean/six sigma training or certification recommended
Health-related or Industrial/Process Engineering degree required (Masters degree an asset)
Minimum 3 – 5 years experience in patient safety/quality improvement in a hospital setting preferred
Experience leading broad-based (e.g. hospital-wide) QI / patient safety initiatives
Demonstrated experience in project management
Demonstrated team leadership & conflict resolution skills
Excellent problem recognition, analytical, and problem-solving skills
Excellent verbal and written communication and presentation skills
Knowledge of hospital organizational structure and processes preferred
Exercise initiative and good judgment with the ability to multitask and prioritize
Experience with MS office required
Experience with databases an asset
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