Process Improvement Specialist

6 months ago

Toronto, Canada Rogers Communications Full time

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Working with the Operations team, the Process Improvement Specialist understands and applies process improvement, re-engineering methodologies, and best practice principles to design and implement process modernization and improvements to systems design and customer service delivery to enhance the customer experience for Roger’s Bank customers.

The role is accountable for identifying and implementing methods to measure, evaluate, and identify process improvements relating to: Systems Processing, Customer Servicing, Operational Reporting, Operational Risk, Problem Identification and Resolution, Vendor Management including Vendor Performance. In addition, the role is responsible for calls and cost forecasting, including assisting with budgets creations and budget tracking.

**What you'll do**:

- Coordinate and manage analysis, evaluations and quality assessments for proper implementation of programs, systems specifications, and quality standards. Establish performance measures, monitor and analyze performance metrics to identify and implement performance based improvements.
- Assist in the development of business models that will be used for budgeting, forecasting, trend analysis, and to identify new revenue or cost reduction opportunities. Tracking of and validation of operational costs from service providers. Tracking of OPEX to monthly and annual budgets.
- Daily, weekly, and monthly production balancing, reporting, and audit functions. Production of dashboards for management and executive consumption for operations performance and trending against business goals. Assisting Sr. Director of Operations in conducting User Access reviews for key Banking Systems.
- Shares in the responsibility for development, analysis and monitoring key production reporting, systems performance, inventory levels, and service levels of key outsourced partners.
- Ability to communicate effectively with technical and business user groups to determine current capabilities and what is needed to meet future business objectives.
- Proactively manage in terms of problem identification, tracking, and resolution with service providers as required.
- Other duties as assigned.

**What you'll have**:

- University under-graduate degree or college diploma.
- Experience in process analysis and re-engineering. An affinity for process improvement, with preference for Greenbelt/PMP or related process improvement accreditation.
- Strong analytical skills, problem solving skills, with a data orientated mindset.
- Ability to adapt and reprioritize work on multiple complex initiatives simultaneously.
- Knowledge of analytics and reporting software tools is preferred (e.g. SQL, PowerBI etc.)
- Strong financial acumen including budgeting, forecasting and financial analysis.
- Working knowledge of credit card operating systems and related interfaces is preferred.

**_

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Operations
Requisition ID: 295298

Posting Notes: Rogers Bank

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