Manager, Performance Improvement

3 months ago

Greater Toronto Area, Canada Reconnect Community Health Services Full time

**Positions Available**: 1

**Position Type**: Full-Time, Permanent

**Union**:No

**Location**: Toronto, ON

**Hours of Work**: 37.5

**Annual Rate: $**70,000 - $80,000 per annum

**Benefits**: Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.

Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.

We are very excited to offer the opportunity for a Manager, Performance Improvement to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further

**About Us**:
Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.

The Manger for Performance Improvement is responsible for managing the organization’s Performance Improvement and Decision Support department. The successful applicant is expected to demonstrate considerable skill, ability, and experience managing a team of decision support staff, preferably in health service environments. The role will represent the department and organization internally and externally and will be reporting to the Director of Programs and Performance Improvement at Reconnect

**What You'll Do**:
You will be entrusted with a wide range of responsibilities, including:

- Managing the organization’s Performance Improvement team and accountable for the team’s deliverables
- Ensuring projects and analyses are completed on time with high accuracy
- Accountable for the oversight, design, and execution of complex data analyses and reporting initiatives
- Manage stakeholder relationships and collaborate with stakeholders to identify business needs when translating them into analytical projects and program evaluations
- Discovering, developing, and implementing analytical strategies that align with organizational goals and priorities
- Accountable for the implementation of routine program evaluations for all programs and departments at the organization
- Proactively identify opportunities for improvement to data quality, collection, reporting, and infrastructure
- Communicate complex analytical findings in a clear and concise manner to non-technical stakeholders
- Manage multiple analytical projects simultaneously, ensuring timely delivery and alignment with business objectives
- Lead, mentor, and develop a team of analysts, providing guidance, support, and performance feedback
- Foster a collaborative and high-performance culture within the team and in accordance with organizational policies
- A University Bachelor’s Degree in Business, Health Informatics, Health Evaluation, Statistics, Health Administration, Computer Science or similar; A Master’s Degree preferred;
- Experience working with the community health sector an asset;
- 3-5 years experience managing a team of program evaluators, analysts, or researchers
- Excellent problem-solving skills and the ability to interpret complex data and make data-driven decisions
- Proven experience in managing and developing high-performing teams
- Exceptional communication skills, with the ability to present data-driven insights to both technical and non-technical audiences
- Strong project management skills and experience with managing cross-functional projects

**Special Requirements**:

- Criminal background check;
- Must be willing to work flexible hours including evenings and weekends, as required.

Please be advised that in order to be eligible for employment at Reconnect, all new hires must have received both doses of a COVID-19 vaccine approved by Health Canada prior to their start date and will be required to show proof. Medical exemptions or any other kind of requested exemption based upon Reconnect's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

**Application Process**:
Are you excited about the prospect of joining our team? We can't wait to hear from you Please submit your resume and attend our in person event by clicking the Indeed link.
- **We thank all applicants for their interest, however, only those selected for an interview will be contacted.**_

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Work Location: In person

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