Filenet Implementation Specialist

6 months ago

Vancouver, Canada VersaFile Full time

FileNet Implementation Specialist

VersaFile Inc. is a Vancouver-based technology services and software company providing intelligent content and process automation solutions. This includes managed services, strategic consulting, implementations, and commercial software. Our purpose is to generate outcomes that make a difference by making our solutions easy, highly functional, and quick to value.

**_
Note:_**_ _This is a full-time permanent position, working 40 hours per week remotely from home. Preference will be given to those who work in the Pacific Time Zone.

**What You'll be Doing**:

- Manage/track/execute support for our internal teams across North America.
- Manage/track/execute support for multiple IBM environments (production, QA, development) for our clients including liaising with their teams, generating hardware specifications and providing pre-requisites for software, desktop and shared infrastructure.
- Install software platforms and ensure work reliably to meet the client’s needs.
- Promote the effective use of new and existing technologies to enhance the customers experience of our solutions.
- Assist Technical Services Team with cloud implementations.
- Assist sales teams with estimates and specifications.
- Communicate clearly with internal and customer team members regarding status, issues, diagnosis and next steps.
- Work with the Client’s Enterprise Infrastructure Team to monitor hardware and system software, and perform preventative maintenance work
- Application of IBM & other software patches
- Maintain internal Production, QA, Development and Demo environments
- Liaise with IBM/Other Partners and their support agencies for the ongoing support and maintenance of relevant hardware and software.
- Ensure that all work and changes are performed in such a way as to minimize disruptions to the customers and other stakeholders
- Design and document processes, procedures and standards for our IBM FileNet Technical Services and Support Practice
- Provide status reports
- Available during non-core business hours to perform upgrade or maintenance work
- Available for some shift work/standby for emergency support situations

**Technical Skills**:

- Operating Systems: MS Windows Client; MS Windows Server
- IBM FileNet Experience (Installation & Configuration)
- Databases: MS SQL Server
- LDAPs: MS Active Directory services
- Experience in enterprise installation and deployment planning and control
- Web technologies
- Network protocols
- Information security, firewalls
- SSL Certificates

**Key Attributes & Qualifications**:

- Experience working with different users at all levels of technical proficiency and seniority levels
- Excellent organizational skills in planning and prioritizing own workload and initiatives
- Good written and verbal communication skills
- You are proactive, solutions-driven, deadline-driven, and collaborative
- Responsible and always wanting to do “The Right Thing”
- Inventive with solutioning to troubleshoot and solve tough problems
- Fluent in English

**Nice to Haves**:

- IBM WebSphere Application Server & Single Sign-On / SAML
- Linux
- Oracle, DB2 database
- Hypervisor (VM, HyperV)
- Enterprise Content Management or related technologies
- Containerization (Docker, Kubernetes, RH OpenShift )
- IBM Cloud Packs
- Azure, AWS or other Cloud Service DevOps experience.

**Perk**s:

- Competitive salary
- Comprehensive health and benefits plan
- Quarterly bonus program
- Cell Phone and Home Internet Program

**To Apply**

Please submit your Resume.

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