Client Service Lead
2 days ago
Key Responsibilities
Customer Service
- Promote services, products, and properties of tourism partners to visitors.
- Collect and input visitor data into CRM software.
- Provide training for the Visitor Information Centre employees in all aspects of operations.
- Other projects as directed by the Visitor Services Manager and Tourism Kingston administration.
Required Skills and Experience
- Minimum two years of relevant experience in customer service or retail.
- Valid driver’s license with a reliable vehicle.
- Team player with the confidence to represent the Kingston brand and Tourism Kingston professionally, including presenting to community partners.
- Polished and effective communicator capable of leading discussions, directing and redirecting staff, and building consensus across stakeholders.
- Creative and innovation-minded individual who proactively seeks opportunities to enhance and/or refine strategies and plans.
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
- Working knowledge of Square retail software is considered an asset.
Working Conditions
This position is based at Tourism Kingston’s Visitor Information Centre in downtown Kingston, Ontario. This position is expected to be available to work early mornings, evenings, Saturdays, Sundays, and statutory holidays as required.
Hiring Process
- Initial Phone Screen
- In-Depth Interview
- Reference Checks
- Offer
Submit your resume and cover letter to angelica@tourismkingston.com.
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