Client Service Lead

2 days ago


Kingston, Canada Tourism Kingston Full time
p>The Visitor Services Team Leader assists the Manager / Director of Visitor Services in training and overseeing the staff and operations of the Visitor Information Centre and Visitor Services programs. Duties include guiding and supporting the Visitor Services team in providing information on Kingston visitor attractions, events, accommodations, businesses, and services. The Team Leader provides excellent customer service in person and online. They also support the Tourism Kingston sales, marketing, and other key portfolios in a variety of tasks and special events. This position is based at the Visitor Information Centre but may also work off-site at key visitor attractions and tour locations in Kingston. This is a bilingual (English/French) position.Job Requirements

Key Responsibilities

Customer Service

  • Promote services, products, and properties of tourism partners to visitors.
  • Collect and input visitor data into CRM software.
  • Provide training for the Visitor Information Centre employees in all aspects of operations.
  • Other projects as directed by the Visitor Services Manager and Tourism Kingston administration.

Required Skills and Experience

  • Minimum two years of relevant experience in customer service or retail.
  • Valid driver’s license with a reliable vehicle.
  • Team player with the confidence to represent the Kingston brand and Tourism Kingston professionally, including presenting to community partners.
  • Polished and effective communicator capable of leading discussions, directing and redirecting staff, and building consensus across stakeholders.
  • Creative and innovation-minded individual who proactively seeks opportunities to enhance and/or refine strategies and plans.
  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Working knowledge of Square retail software is considered an asset.

Working Conditions

This position is based at Tourism Kingston’s Visitor Information Centre in downtown Kingston, Ontario. This position is expected to be available to work early mornings, evenings, Saturdays, Sundays, and statutory holidays as required.

Hiring Process

  • Initial Phone Screen
  • In-Depth Interview
  • Reference Checks
  • Offer
How to apply

Submit your resume and cover letter to angelica@tourismkingston.com.



  • Kingston, Ontario, Canada Disability Solutions Full time

    About the RoleWe are looking for a highly motivated and experienced Director of Client Services to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive business growth and improve client satisfaction.Your primary responsibilities will include:Providing technical expertise to...


  • Kingston, Canada Sephora Full time

    **Job ID**: 234272 **Store Name/Number**: ON-Cataraqui (0588) **Address**: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...

  • Beauty Services Lead

    7 months ago


    Kingston, Canada Sephora Full time

    **Job ID**: 243747 **Store Name/Number**: ON-Cataraqui (0588) **Address**: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular The Beauty Services Lead is responsible for helping establish Sephora as THE teaching destination for beauty, including the success of in-store beauty services and...


  • Kingston, Canada Sephora Full time

    **Job ID**: 241458 **Store Name/Number**: ON-Cataraqui (0588) **Address**: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all...

  • Client Account Manager

    7 months ago


    Kingston, Canada MicroAge Full time

    MicroAge is Kingston’s leading full-service IT outsourcing firm for small - to medium-sized businesses. As a leading IT consulting firm in Kingston, our in-house Canadian team delivers industry leading Managed IT Services, IT Support Services, IT Outsourcing Services, Tech Support Services and Cloud Services. Joining MicroAge means you are part of a team...

  • Senior Land Surveyor

    4 weeks ago


    Kingston, Canada Ontario Public Service Full time

    Lead Transportation Infrastructure Projects as a Senior Land SurveyorThe Ontario Public Service is seeking a highly skilled Senior Land Surveyor to lead transportation infrastructure projects and provide expert advice on survey-related matters. If you have a passion for leading teams, developing project plans, and ensuring accurate surveys, this could be the...


  • Kingston, Canada TD Bank Full time

    **Work Location**: Kingston, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **CUSTOMER**: - **Contribute to operational improvements and coordinate the implementation of new policies & procedures intended to improve the quality of the client experience**: - **Remain abreast of client feedback on service quality and...


  • Kingston, Canada Hearinglife Ltd. Full time

    HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and...


  • Kingston, Canada BMO Financial Group Full time

    67 Brock Street Kingston Ontario,K7L 1R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...


  • Kingston, Canada Paracel Laboratories Ltd. Full time

    Paracel Laboratories Ltd. (Paracel) is one of the oldest privately owned and operated environmental analytical facilities in Canada. We are a multidisciplinary analytical laboratory providing environmental and microbiological Indoor Air Quality services to the industry. Our strength is our people; the staff at Paracel is dedicated to exceptional client...


  • Kingston, Canada Paracel Laboratories Ltd. Full time

    Paracel Laboratories Ltd. (Paracel) is one of the oldest privately owned and operated environmental analytical facilities in Canada. We are a multidisciplinary analytical laboratory providing environmental and microbiological Indoor Air Quality services to the industry. Our strength is our people; the staff at Paracel is dedicated to exceptional client...


  • Kingston, Canada Paracel Laboratories Full time

    **About Us** Paracel Laboratories Ltd. (Paracel) is one of the oldest privately owned and operated environmental analytical facilities in Canada. We are a multidisciplinary analytical laboratory providing environmental and microbiological Indoor Air Quality services to the industry. Our strength is our people; the staff at Paracel is dedicated to...


  • Kingston, Canada UPSIT Pixel Full time

    The Client Service Advisor is responsible for providing outstanding customer service to clients in matters of both business to business and business to consumer operations. This position will provide clients general information regarding complex questions related to their accounts, policies and available services via telephone, zoom and other forms of both...


  • Kingston, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kingston, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Support Clerk

    4 months ago


    Kingston, Canada Ministry of Public and Business Service Delivery Full time

    **OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to...


  • Kingston, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kingston, Canada Paladin Security Full time

    Position OverviewResponsible for developing and maintaining Paladin Security Group’s security programs for all Paladin Healthcare contracts within Kingston and surrounding areas; developing and coordinating implementation strategies to support the program; and evaluating the capacity of Paladin staff to respond effectively to security and fire safety...


  • Kingston, Canada John's Auto Service Full time

    Working hours are from 8am to 5pm, Monday to Friday - No Weekends. Some of the duties for this position include: - Answering the telephone promptly & courteously - Welcoming clients upon arrival and collecting required information - Checking client vehicles in and out - Provide a service that creates positive referrals and reviews from clients - Scheduling...


  • Kingston, Canada The Orchid - Massage & Wellness Centre Full time

    The Orchid Massage & Wellness Centre is seeking a Client Services Manager to join our team. **What We Offer** - $19.00 per hour - Part Time (2 Days Per Week) - **(Mondays 2:00pm - 8:40pm) & (Saturdays 1:30pm - 5:10pm)**: - Positive work environment in a Spa-like Setting. - Team Member Lounge and Private Washroom. - Free On-Site Parking. **About Us** Our...