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Senior Customer Service Representative

4 weeks ago

Vaughan, Canada Shoreline OPS and Human Resources Full time
**ONLY

CANDIDATES WITH STEEL MANUFCATURING/ FABRICATION INDUSTRY

EXPERIENCE WILL BE CONSIDERED.**

A general overview of The Customer Service Representative responsibilities: engaging with customers on behalf of the company supporting sales representatives accurately inputting orders into the system, data entry uploading technical drawings answering phone calls or emails from consumers to respond to questions participating in meetings with the customer service team to address any delays/ concerns/ updates and maintaining expert knowledge about the company products. Experience with DriveWorks, Freshdesk, Syspro is preferred but not required. * additional duties as assigned.