Customer Service Representative
1 week ago
Rocketline is a leading B2B distributor of five key product groups; Protective Packaging, Food Packaging, Health and Safety Supplies, Material Handling Equipment, and Janitorial Products.
Our organization is expanding, and we are recruiting additional Customer Service Representatives to help take our organization to the next level
We are seeking energetic, self-motivated people with the ability to perform under mínimal direct supervision.
**SUMMARY OF DUTIES AND RESPONSIBILITIES**:Conduct accurate and efficient order entry; assist clients with orders and product inquiries; act as liaison between company and sales representative with all inquiries; diligently perform administrative duties as assigned.
**ORDER ENTRY**
- Monitor order turnaround time
**CUSTOMER SERVICE**
- Act as the main contact and communicator for all customer needs including new orders, pricing, back orders, price discrepancies, and releases
- Expedite and prioritize open orders and back orders
- Promptly respond to customer concerns and issues and make a commitment to follow through to resolution
- Assist Clients with purchases and product selection
**SALESPERSON LIAISON**
- Act as the main contact and communicator for all Sales Representatives needs including new orders, product inquiries, back orders, price discrepancies and new releases
- Process quotations
**Job Types**: Full-time, Permanent
**Salary**: From $45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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