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Senior Customer Service Representative

4 weeks ago

Vaughan ON, Canada Shoreline OPS and Human Resources Full time

**ONLY CANDIDATES WITH STEEL MANUFCATURING/ FABRICATION INDUSTRY EXPERIENCE WILL BE CONSIDERED.**

A general overview of The Customer Service Representative responsibilities:

  • engaging with customers on behalf of the company
  • supporting sales representatives
  • accurately inputting orders into the system, data entry
  • uploading technical drawings
  • answering phone calls or emails from consumers to respond to questions
  • participating in meetings with the customer service team to address any delays/ concerns/ updates and
  • maintaining expert knowledge about the company products.

Experience with DriveWorks, Freshdesk, Syspro is preferred but not required.

* additional duties as assigned.