Senior Client Implementation Specialist

3 weeks ago

Westmount, Quebec, Canada Vensure Employer Services Full time

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a 'One Employer Solution' headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary
The Sr. Client Implementation Specialist (SCIS) is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services. The SCIS also works as a mentor to multiple Client Implementation Specialist (CIS) colleagues.

Essential Duties and Responsibilities

  1. Completes Client shell set up/dashboard creation in HRIS for new clients.
  2. Completes essential new client duties, including running the first payroll(s) and training new clients.
  3. Acts as a liaison between internal stakeholders.
  4. Develops and executes a well-established implementation project plan with a strong understanding of effective project management skills.
  5. Consults with clients to determine payroll, HR, TLM, and benefit needs.
  6. Manages multiple client implementations and effectively implements major accounts.
  7. Recognizes Client's business concerns and recommends and implements appropriate solutions.
  8. Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
  9. Works with Business Consultant to initiate the Client Implementation process.
  10. Reviews and audits Client's payroll and HR data for accuracy.
  11. Responsible for understanding our Service Types and Service Model, in order to better facilitate client transition to the ongoing Service Model.

Knowledge, Skills, and Abilities

  1. HR/Payroll Outsourcing and/or PEO industry knowledge.
  2. HRIS/CRM/Systems experience.
  3. Canadian Payroll, Labour Standard Rules, and Taxation knowledge.
  4. Analytical skills.
  5. Time management skills.
  6. Excellent written and verbal communications.
  7. Project management skills.
  8. Problem-solving skills.
  9. Documentation management and organizational skills.
  10. Office Product knowledge.

Education & Experience

  1. Bachelor's Degree or minimum of 5 years related experience preferred.
  2. PCP or CPM certification preferred.
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