Claims Quality Assurance Specialist
4 days ago
Job Description
Echelon Insurance seeks a dedicated Quality Assurance Analyst to ensure the highest level of customer satisfaction in claims processing. The ideal candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.
Key Responsibilities:
- Conduct thorough reviews of claims files to identify areas for improvement
- Analyze trends and provide recommendations for process enhancements
- Collaborate with the Claims management team to implement quality assurance initiatives
- Develop and maintain documentation to support departmental workflows and compliance requirements
Requirements:
- 3-5 years of experience in claims or a related field
- University degree or college diploma preferred
- Bilingual in French and English
- Holder of 5A AMF license or equivalent
- Knowledge of ARDFPS regulations
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