Customer Service Lead

2 weeks ago

Dartmouth, Canada Nova Scotia Health and IWK Health Full time
p>Req ID:
#
Location:
Provincial Zone,
Flexible Within the Province of NS
Department:
PH Planning Quality Systems Performance
Type of Employment:
Permanent
Hourly FT (100%) x 1
Management/Non-Union Position
Posting Closing Date:
23-Dec-24

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle.

About the Opportunity

Reporting to the Manager, Planning, Quality & System Performance, the System Lead, Policy & Planning, Public Health is responsible for advancing strategic and operational priorities that facilitate system transformation and support advancement of integrated, safe, high quality and sustainable Public Health programs and services across Nova Scotia. This provincially focused position provides leadership around health equity, workforce planning, evidence gathering, policy, planning and quality management, within Public Health for the purposes of accountability, decision making and quality improvement.

The Systems Lead is responsible for the day-to-day operations of initiatives and strategic change projects, working with Public Health teams and system partners to oversee the successful implementation of projects and strategic initiatives to support excellence, PH priorities, and goals.

This position provides provincial leadership around the application of the Health Equity Framework to the Public Health system. This position leads and coordinates the development and maintenance of Public Health's Operations Manual and other priorities assigned under the direction of the Manager, Planning, Quality and System Performance.

This position will demonstrate a strong background and knowledge of the Public Health system, integration, system design, quality improvement, and the delivery of effective change management processes and practices.

Please note this position is provincial in nature, therefore a balance of remote and onsite presence is required. p>

  1. Bachelor's degree in public health, health promotion, community development, health administration or other relevant field with 5 years relevant experience with an emphasis on progressive leadership, planning, policy and quality improvement is an asset
  2. Masters in public health, health promotion, community development or equivalent with an emphasis on progressive leadership, planning, policy and quality improvement is an asset
  3. Strong understanding of equity, diversity, inclusion, reconciliation and accessibility concepts and principles. Knowledge and understanding of working with priority populations
  4. Eligible for registration with relevant health discipline/college or association is an asset
  5. Certification or additional training in Quality Improvement, Design, Thinking, Process Mapping, IAP2, Project Management and/or Change Management is an asset
  6. Demonstrated knowledge of Public Health, health promotion and determinants of health
  7. Demonstrated experience in policy development, program development, project management, implementation, monitoring and evaluation
  8. Demonstrated experience in quality Improvement, process mapping and engagement is an asset
  9. Demonstrated exceptional interpersonal and communication (oral, written and presentation) skills including the ability to work collaboratively with various professional and community individuals, demonstrating a high level of judgment, tact, creativity, diplomacy, discretion and confidentiality
  10. Demonstrated ability to build and maintain effective collaborative relationships and partnerships with stakeholders and clients, including physicians and stakeholders across multiple governance structures
  11. Evidence of the ability to understand and apply the principles of knowledge exchange and change management to support change within the service
  12. Physical and mental capabilities to perform the duties of the position such as working irregular hours and under pressure to meet strict deadlines; ability to keep projects operating concurrently
  13. Valid Nova Scotia Driver's License and access to reliable transportation as travel is required

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

Permanent Full Time/ 100% FTE/ 75 Hours Bi-weekly

Compensation and Benefits

$40.19 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan. (Permanent Long Assignments Only)

Once You've Applied

Thank you for your interest in this position. p>

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ and self-identify.

  • Customer Service Lead

    7 months ago

    Dartmouth, Canada Black Bow Gift Co. Full time

    ** Those that do not complete the screening questions will not be considered** You’ll need to have a love for what we offer—luxury gifts for all occasions—and be excited to spread our services to potential clients. Opportunities for advancement in alignment with skill and interest. eCommerce and Shopify experience an asset. **Hours -37.5 Hours per...

  • Customer Service Manager

    7 months ago

    Dartmouth, Canada MARITIME PAPER PRODUCTS Full time

    Maritime Paper Products LP is a dynamic and team-oriented company. We believe that hiring the best people results in superior packaging and stronger relationships with our customers. With broad capabilities, including in-house graphic and structural design, plate-making, and manufacturing for retail-ready display, we provide excellence in packaging solutions...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Armour Transportation Systems Full time

    **We are currently hiring a Customer Service Representative(days) in Darthmouth to ensure freight's efficient and effective movement while providing superior service.** **Essential Duties and Responsibilities**: - Working with all departments, terminals, and customers to remove barriers in the movement of equipment and freight. - Ensuring accurate...

  • Customer Service Professional

    6 months ago

    Dartmouth, Canada Armour Transportation Systems Full time

    **We are currently hiring a Customer Service Representative in Dartmouth, Nova Scotia to ensure freight's efficient and effective movement while providing superior service.** **Essential Duties and Responsibilities**: - Working with all departments, terminals, and customers to remove barriers in the movement of equipment and freight. - Ensuring accurate...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Armour Transportation Systems Full time

    **We are currently hiring a Customer Service Representative in Moncton to ensure freight's efficient and effective movement while providing superior service.** **Essential Duties and Responsibilities**: - Working with all departments, terminals, and customers to remove barriers in the movement of equipment and freight. - Ensuring accurate reporting for...

  • Customer Service Represntative

    6 months ago

    Dartmouth, Canada Armour Transportation Systems Full time

    **We are currently hiring a Customer Service Representative in Dartmouth to ensure freight's efficient and effective movement while providing superior service.** **Essential Duties and Responsibilities**: - Working with all departments, terminals, and customers to remove barriers in the movement of equipment and freight. - Ensuring accurate reporting for...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada TWO MEN AND A TRUCK Full time

    **Customer Service Representative** **TWOMEN AND A TRUCK HALIFAX**® is NOW HIRING an enthusiastic, customer focused individual! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Strongco Full time

    **Province**: Nova Scotia **Branch**: Dartmouth **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. **DUTIES AND...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada Nors Construction Equipment Canada ST, LP Full time

    **SUMMARY** The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. **DUTIES AND RESPONSIBILITIES** - Call on and visit prospect and existing customers to establish a relationship and offer parts &...

  • Customer Service

    6 months ago

    Dartmouth, Canada Vanity Fashions Full time

    Responsibilities: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Perform data entry and maintain accurate customer records - Communicate effectively in both English and Spanish to assist bilingual customers - Analyze customer needs and recommend appropriate products or services - Upsell products or services...

  • Sales/customer Service Representative

    7 months ago

    Dartmouth, Canada Chair-Man Mills Corp Full time

    This is summer employment with the potential option for extension into the fall. Your duties and responsibilities shall include but not be limited to the following: - This role will primarily be focused on handling retail store inquiries on rental products for the Special Event Industry. - Shifts 9 am-5 pm Monday to Friday, and as the business requires. -...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada Armour Transportation Systems Full time

    **_Join our Team Today!_** **_ Armour Transportation Systems_** is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer. Founded in the early 1930s, **_Armour Transportation Systems _**has grown to be one of the largest trucking carriers in Canada, with 26...

  • Customer Service Representative

    4 weeks ago

    Dartmouth, Canada Z's Heating & Cooling Full time

    **Job Overview** **Duties** - Identify and pursue new sales opportunities through networking, referrals, and inbound appointments. - Travelling to your inbound appointments (could be anywhere in the province). - Manage client accounts by providing exceptional service and support throughout the sales process. - Track leads, manage customer interactions, and...

  • Customer Service

    7 months ago

    Dartmouth, Canada ATL-REFAC Limited Full time

    Full Time - Selected individual will be expected to work out of our office located in Eastern Passage, N.S. - Receive calls, customer relations, customer service, customer interaction. - Gather information from the customer/caller related to reason for the call and service required. - Daily, weekly, monthly, etc., planning/scheduling as required to ensure...

  • Branch Services Lead

    2 months ago

    Dartmouth, Canada Halifax Public Libraries Full time

    Halifax Public Libraries invites INTERNAL and EXTERNAL applications for the full-time, permanent position of Branch Services Lead – Regional Information Services at Halifax Central Library. This is a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.Halifax Public Libraries is an inclusive employer...

  • Customer Service and Sales Supervisor

    2 months ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals in Dartmouth is seeking a highly experienced Retail Store Supervisor to lead our retail team and drive sales. The successful candidate will be responsible for ensuring exceptional customer service, managing staff, and achieving sales goals.Key Responsibilities:Supervise, train, and motivate retail staff to deliver outstanding customer...

  • Customer Service

    7 months ago

    Dartmouth, Canada FedEx Express Canada Full time

    **Job Description**: **FedEx Express Canada has an open **PART-TIME **Customer Service Representative position in our **Dartmouth, N.S.** location.**: **Our people are the foundation of our success.** The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work...

  • Customer Service Representative

    2 months ago

    Dartmouth, Canada The Shaw Group Limited Full time

    The Shaw Group Limited is one of the 50 Best-Managed Companies in Canada and is one of Eastern Canada's leading construction products manufacturer and community developer. The original member of Atlantic Canada's Shaw Group of companies, Shaw Brick was established in 1861 as a small clay and tile manufacturer. Today Shaw Brick carries an extensive line of...

  • Customer Service Lead

    2 weeks ago

    Dartmouth, Canada Nova Scotia Health Authority Full time

    p>Req ID:#Location:Provincial Zone,Flexible Within the Province of NSDepartment:PH Planning Quality Systems PerformanceType of Employment:Permanent Hourly FT (100%) x 1 Management/Non Union PositionPosting Closing Date:23-Dec-24Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Nova Scotia, Canada David Aplin Recruiting Full time

    We are partnering with a leading financial services company to fill a 1-year contract position for a Client Service Associate in Dartmouth, Nova Scotia and Etobicoke, ON and Montreal, QC. The ideal candidate will have 1-3 years of experience in a call center environment, preferably in collections or payment processing.About the RoleThis is an exciting...