Customer Service Lead

2 weeks ago

Dartmouth, Canada Nova Scotia Health Authority Full time
p>Req ID:
#
Location:
Provincial Zone,
Flexible Within the Province of NS
Department:
PH Planning Quality Systems Performance
Type of Employment:
Permanent Hourly FT (100%) x 1 Management/Non Union Position
Posting Closing Date:
23-Dec-24

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

About the Opportunity
Reporting to the Manager, Planning, Quality & System Performance, the System Lead, Policy & Planning, Public Health is responsible for advancing strategic and operational priorities that facilitate system transformation and support advancement of integrated, safe, high quality and sustainable Public Health programs and services across Nova Scotia. This provincially focused position provides leadership around health equity, workforce planning, evidence gathering, policy, planning and quality management, within Public Health for the purposes of accountability, decision making and quality improvement. The Systems Lead is responsible for the day-to-day operations of initiatives and strategic change projects, working with Public Health teams and system partners to oversee the successful implementation of projects and strategic initiatives to support excellence, PH priorities and goals.

This position provides provincial leadership around the application of the Health Equity Framework to the Public Health system. This position leads and coordinates the development and maintenance of Public Health's Operations Manual and other priorities assigned under the direction of the Manager, Planning, Quality and System Performance. This position will demonstrate strong background and knowledge of the Public Health system, integration, system design, quality improvement, and the delivery of effective change management processes and practices.

Please note this position is provincial in nature, therefore a balance of remote and onsite presence is required. p>

  1. Bachelor's degree in public health, health promotion, community development, health administration or other relevant field with 5 years relevant experience with an emphasis on progressive leadership, planning, policy and quality improvement is an asset.
  2. Masters in public health, health promotion, community development or equivalent with an emphasis on progressive leadership, planning, policy and quality improvement is an asset.
  3. Strong understanding of equity, diversity, inclusion, reconciliation and accessibility concepts and principles. li>
  4. Eligible for registration with relevant health discipline/college or association is an asset.
  5. Certification or additional training in Quality Improvement, Design, Thinking, Process Mapping, IAP2, Project Management and/or Change Management is an asset.
  6. Demonstrated knowledge of Public Health, health promotion and determinants of health.
  7. Demonstrated experience in policy development, program development, project management, implementation, monitoring and evaluation.
  8. Demonstrated experience in quality improvement, process mapping and engagement is an asset.
  9. Demonstrated exceptional interpersonal and communication (oral, written and presentation) skills including the ability to work collaboratively with various professional and community individuals, demonstrating a high level of judgment, tact, creativity, diplomacy, discretion and confidentiality.
  10. Evidence of the ability to understand and apply the principles of knowledge exchange and change management to support change within the service.

    Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ and self-identify.

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