Front Desk Supervisor

2 weeks ago

Whistler, Canada Gibbons Whistler Full time

**About Gibbons**:
**Core Purpose**

Making People Happy

**Vision**

To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve.

**Values**

Encourage Trust

Have Fun

Show Kindness

Lead with Purpose

Commit to Excellence

If the above aligns with your values and career aspirations, we'd love to work with you

**The Role**:
Are you passionate about hospitality and providing exceptional guest experiences? If so, we have an exciting opportunity for you Our boutique hotel in Whistler is seeking a skilled and enthusiastic Front Desk Supervisor to lead our front office team and ensure the smooth operation of our hotel. You will play a pivotal role in ensuring that our guests receive the highest level of service and satisfaction during their stay at Adara Hotel.

Right in the heart of Whistler Village, the Adara is steps away from the lifts, world-class shopping, and some of the best dining and nightlife experiences in the Pacific Northwest. We are a boutique getaway blending the town’s rustic character and heritage with an all-new modern, Scandinavian inspired design and interior.

**Responsibilities**:

- Defining and implementing front desk objectives and procedures.
- Responsible for Front Desk operations.
- Learn and become proficient with MEWS PMS system.
- Hiring and training staff with support from General Manager
- Managing shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.

**Requirements**:

- Available to start full time on or before June 22nd.
- Two years minimum Front Desk agent hotel experience.
- Front Desk Supervisor Experience preferred.
- Passion for hospitality and guest experience.
- Experience with Hotel PMS systems.
- Fluent in English.
- Good understanding of procedures and practices in the hospitality industry.
- Strong leadership skills with ability to build trust with staff.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.

**Wage and Team Perks**
- $23-$24 hourly wage based on experience and qualifications.
- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events

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