Senior Administrator Assistant

4 weeks ago


Bolton, Canada Navhouse Corporation Full time

Navhouse Corporation is a leading supplier of repair services for Inertial Navigation systems worldwide, approved by Transport Canada, EASA, and China (CAAC), we offer alternative repair solutions for many worldclass aircraft operators and logistic houses. Our commitment to quality, reliability and customer service is well known, we have developed a center of excellence during past 28 years in business in Canada. Our quality system approvals are ISO9001 and AS9100D. We are a small company with world class credentials and a big heart.

Our team of enthusiastic professionals are encouraged to exceed expectations and introduce changes for improvements to how we get work done and deliver exemplary customer experience, these and other traits are fueled by customer loyalty, exceptional talent, and our cornerstone values of being customer-driven, safe, respectful, and transparent.

Why Navhouse Corporation:

  • Make a difference and directly shape the trajectory of an expanding company in an exciting industry.
  • You will become an integral part of a high-caliber and people-focused team, driven by a shared commitment to exceptional customer service.
  • Help steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvements.
  • Enjoy unparalleled opportunities for personal and professional advancement.
  • Competitive compensation package and a company extended health and dental coverage.
  • Secure your future with our generous RRSP benefit matching program.

Role Overview:

Reporting to the General Manager,  you will oversee all aspects of our business, including the day-to-day operations, quality assurance, customer relations, administration, health & safety, and people leadership. You will play a key role in helping to drive our continued growth by providing the highest-level service to internal and external customers and contributing to business development while promoting a positive team environment.

What you will do (Responsibilities):

  • Oversee day-to-day operations within the organization, liaising with various functions of our repair cycle, equipment maintenance, scheduled inspections, inventory control and other duties as may be necessary day-to-day.
  • Establish a positive team culture through collaboration and respectful ways of working.
  • Help drive business growth through sourcing new customers.
  • Oversee various quality assurance programs, ensuring compliance with our   quality system standards and regulatory authorities.
  • Help implement and support standardized service levels and pricing strategies for company.
  • As a member of management team help with strategic repair pricing, purchasing and fiscal performance, including capital expenditures, operational expenses and supporting budget development.
  • Oversee monitoring of staff training programs ensuring required skill levels aligned to regulatory and safety standard requirements.
  • Attend meetings and trade shows as a company representative, cultivating good working relationships with existing and new customers.
  • Support the management of tenant lease agreements including renewals, amendments, and extensions.

Aid in maintaining company Policy and Procedure manuals ensuring updates are in accordance with Transport Canada (EASA) and CAAC, company HEALTH and safety system and other requirements.

What you bring:

  • A degree or diploma in Aviation or Business Administration/Commerce
  • Minimum of 10 years’ experience working in an aerospace environment with at least 5 years’ operations and people management experience
  • Extensive knowledge of aviation, aerospace regulatory policies specifically in field of an Approved Maintenance Organization (AMO),
  • Knowledge and some hands-on experience with similar products we repair or knowledge of ATA chapter 34.
  • Solid, proven leadership abilities and experience including hiring, training, coaching and performance management.
  • Strong business acumen with proven negotiation, budgeting/forecasting and business development experience.
  • A customer-focus and continuous improvement bent, always looking for ways to add value.
  • Positivity, flexibility, and an entrepreneurial mind-set
  • Ability to work under tight deadlines in a customer driven and AOG high pressure environment.
  • Excellent communication skills, both verbal and written
  • Must be proficient with MS Office and have ability to create spreadsheets that monitor data associated with our Key Processes.

Hours of Work:

  • Core hours: Monday to Friday - 8:00 a.m. to 4:30 p.m.
  • 40+ hours per week 
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