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Clinic Director

4 weeks ago

Kingston, Ontario, Canada Dermapure Full time
About Us

Dermapure is a leading provider of non-surgical medical aesthetic care with 68 clinics across Canada.

We combine the latest innovations in skin rejuvenation with natural results, providing high-end treatments that cater to individual needs and concerns.

Job DescriptionOperational Leadership
  • Develop and implement strategic action plans to meet business objectives.
  • Analyze monthly performance dashboards, including sales results, key performance indicators, and client satisfaction metrics.
  • Create and manage the annual budget, ensuring alignment with revenue, promotion, labor costs, and financial goals.
  • Maintain compliance with regulatory, safety, and operational standards applicable to a medical aesthetics practice.
Team Management
  • Lead, mentor, and manage a team of 5-10 staff members, fostering a high-performing, collaborative work environment.
  • Conduct regular performance evaluations, provide coaching for professional development, and address performance concerns when necessary.
  • Coordinate employee training sessions to ensure clinical and operational excellence.
  • Schedule and lead regular team meetings to communicate goals, review performance, and address concerns.
Financial Oversight
  • Ensure accuracy in invoicing, payment processing, and end-of-day financial reconciliations.
  • Approve and monitor clinic expenses, ensuring adherence to budgetary guidelines.
  • Oversee payroll management, including employee hours and submissions to the accounting department.
Client Experience And Clinical Engagement
  • Awareness of consultation process as needed, ensuring client satisfaction and adherence to medical standards.
  • Organize and lead client education events, including information evenings and promotional activities.
  • Respond promptly to client concerns, providing effective solutions to ensure a positive experience.
  • Continuously seek opportunities to improve the quality of services and products offered.
Inventory and Facility Management
  • Manage inventory levels to optimize supply availability and minimize waste.
  • Coordinate clinic maintenance, equipment servicing, and leasehold improvements.
  • Verify and oversee the accuracy of care/product orders and ensure timely follow-up on customer appointments.
Collaboration and Communication
  • Work closely with the Regional Director to align the clinic's operations with broader organizational goals.
  • Contribute to the clinic's social media presence and marketing efforts to attract new clients and promote services.
Requirements
  • Post Secondary Education an asset; relevant experience will be considered in place of education; business administration, primary healthcare, or a related field.
  • Minimum of 3+ years of relevant leadership experience in a medical aesthetics clinic, dental office, or similar healthcare environment.
  • Proven track record of managing and developing teams of 5-10 employees.
  • Experience collaborating with medical professionals is highly preferred.
  • Strong background in sales, with demonstrated success in motivating and leading a sales-driven team to achieve performance goals.
  • Excellent verbal and written communication skills.
  • Strong organizational and problem-solving skills, with the ability to multitask and manage priorities during peak periods.
  • Proficiency in using business software tools and systems for reporting and operational efficiency.
  • Demonstrated integrity, discretion, and ethical leadership.
  • Ability to adapt to a fast-paced, dynamic environment and implement change effectively.
  • Social media management experience for business accounts is a plus.
Our Core Values

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

Equal opportunities are available to all candidates.