Business Development VP

2 weeks ago

London, Canada Buckland Full time
p>Who we are
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. p>

Buckland is looking for a Vice President Business Development.

What you’ll be doing

The Vice President (VP) of Business Development will be responsible for leading the growth strategy of Buckland group of companies through the identification, cultivation, and expansion of new business opportunities. This key leadership role will focus on expanding market share, building strategic partnerships, and enhancing our customer experience, while ensuring alignment with company goals and strategic vision. The VP of Business Development will work closely with senior leadership to drive profitability, customer satisfaction, and market positioning in North America.

What we can offer you
  • Competitive salary, benefits package and matching retirement plan
  • A friendly, collaborative work environment
  • Opportunities for professional development & ongoing learning
  • A chance to be part of a growing organization
You will be responsible forCustomer Experience and Retention:
  • Ensure exceptional customer service and support, aiming for high customer satisfaction and retention while measuring, monitoring and improving delivery.
  • Develop service policies and procedures that enhance customer support and streamline operations.
  • Implement systems to capture, analyse, and act on customer feedback to continually enhance service offerings.
  • Collaborate with the leadership team to align business development initiatives ensuring strategic alignment and effective execution sustaining strong relationships with key clients and stakeholders.
Operational Efficiency & Innovation:
  • Review, improve, monitor, and optimize department key performance indicators. Identify areas for continuous improvement and employee training by providing regular feedback.
  • Oversee budgets for business development department ensuring efficient allocation of resources.
  • Provide monthly reports and insights to senior leaders and the Executive Leadership Team on the performance of the business development department.
  • Architect and optimize CRM workflows ensuring a unified approach to customer relationship management enhancing customer engagement.
  • Leverage system(s) information to measure the effectiveness of initiatives, customer interactions, sales pipelines, sales trends, and sales forecasts.
Marketing:
  • Develop and maintain a strong market presence, enhancing brand recognition.
  • Leverage digital channels to enhance brand visibility and generate leads.
  • Represent the Buckland group of companies at industry events, trade shows, conferences, and networking functions to build brand visibility and foster relationships.
  • Promote a culture of continuous learning and growth by designing and managing career development programs for the department.
  • Lead, mentor and provide structure to the Business Development team, fostering a high-performance culture.
  • Oversee performance evaluations, compensation strategies, workforce allocation, and the organizational structure of the department.
  • Collaborate with HR to design and implement departmental performance systems that drive growth and recognize top performers.
What we need from you
  • Bachelor’s degree in business or a related field of study.
  • Postgraduate or Professional designation is required.
  • Minimum of 10 years of proven experience in a senior leadership role within the Customs Brokerage and/or Logistics industry or service industry.
  • Direct experience with CRM systems and workflows.
  • Highly proficient in the Microsoft Office suite, CRM software and the ability to quickly learn new applications.
  • This position requires a flexible schedule. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

    Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com.

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