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Customer Care Manager in Training

3 weeks ago

Kitchener, Canada Leon's Full time

Overview:
**WITH CANADA’S MOST SUCCESSFUL HOME FURNISHING RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO**

Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.

**LEON’S IS LOOKING FOR TALENTED APPLICANTS FOR POSITION OF CUSTOMER CARE MANAGER IN TRAINING**

Our dedicated Customer Care Manager Training Program provides all the training you will need to be a successful Manager within our organization.

Your training will help to prepare you for the following responsibilities:
**RESPONSIBILITIES**
- Ensuring the accuracy and security of customers' orders, personal information and payments
- Finance and account management
- Liaising with vendors and external service providers to ensure expectations for service, quality and timeliness are consistently met
- Managing parts, repairs, manufacturer returns and damaged product
- Training and people development
- Interviewing and hiring
- Scheduling; ensuring provincial legislative requirements are met
- Resolving customer issues
- Managing performance and developing action plans
- Ensuring company policies and procedures are met
- Ensuring the general safety and security of store and employees
- Processing and submitting payroll for all store associates
- Other duties as assigned

**REQUIREMENTS**
- High energy
- Strong customer experience management skills; previous management or supervisory experience in a retail environment preferred
- Ability to manage multiple priorities simultaneously
- Strong leadership and people skills
- Ability to train and develop others to succeed
- Highly organized with excellent time-management skills
- Goal oriented
- Ambitious and eager to grow
- Willingness to relocate advantageous but not necessary
- And most importantly, a POSITIVE ATTITUDE

**WHY LEON'S?**
- On going training and development to ensure your success
- A fast-paced, dynamic and fun environment with a great team
- A generous employee discount program
- Partner discount programs
- Profit Sharing
- Benefits Plan

**ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW