Front Desk Associate

3 weeks ago

Grande Prairie, Canada IGNITE Fitness Holdings Full time

Front Desk Associate – IGNITE Fitness Holdings Planet Fitness, a private equity‑backed fitness retailer, is seeking Front Desk Associates. The role requires a friendly, courteous individual who delivers first‑rate service, fosters positive customer satisfaction and loyalty while promoting the Ignite Fitness Holdings mission, vision and values. The Front Desk Associate balances multiple tasks with a friendly demeanor. Essential Duties and Responsibilities Welcome members and provide friendly greetings; assist with exits. Anticipate member needs, respond promptly, and acknowledge all members. Provide efficient telephone service; answer calls promptly and accurately. Use strong communication and problem‑solving skills to resolve customer concerns. Maintain cleanliness of the club for up to 50 % of the shift. Deliver prompt, efficient customer service with high accuracy in a fast‑paced retail environment. Handle payments, give change, and issue receipts. Drive revenue by discussing and demonstrating benefits of products and promotions. Answer customer questions and provide information on business procedures and policies in an accurate, customer‑friendly manner. Minimum Skills Ability to manage multiple responsibilities. Solid work ethic with strong decision‑making and problem‑resolution skills. Self‑starter who takes initiative with minimal direction. Comfortable working a flexible rotating schedule. Superior customer service skills, preferably in the fitness industry. Hard working, enthusiastic and energetic. Physical requirements: talk, hear, sit, stand, use hands; stand, walk, reach, climb or balance; stoop, kneel, crouch or crawl; frequently lift and move up to 50 lb; sometimes up to 75 lb. Minimum Qualifications 18 years old or older. High school diploma or equivalent required. Six months of face‑to‑face customer‑service experience in a retail environment required, or 1 year in fitness preferred. Hours Discuss availability with the Hiring Manager or note it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus. Benefits Competitive salary. Company contribution towards health benefits (for full‑time positions). Paid time off benefits (for full‑time positions). Free Black Card membership and fun exercise incentives. Planet Fitness is an Equal Opportunity Employer. Seniority level: Entry level Employment type: Part‑time Job function: Other Industry: Wellness and Fitness Services Referrals increase your chances of interviewing at IGNITE Fitness Holdings by 2x. Get notified about new Front Desk Associate jobs in Grande Prairie, Alberta, Canada. #J-18808-Ljbffr

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