Senior Consultant, Managed Services

3 weeks ago

Moncton, Canada Harbor Global LLC Full time

Harbor is seeking aSenior Consultant to join our dynamic Legal Technology & Operations – Managed Services team. Our team is at the forefront of delivery of a quality service for our clients who have managed service agreements. We have both extensive experience in legal processes and technology across several platforms. This mainly focusses on Intapp products but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers. We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and
technology usage.

As a Senior Consultant, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks. This is a hybrid position, working from our Moncton, New Brunswick office in Canada.

Job Duties and Responsibilities:

The role is split into 2 main areas of responsibility:

  • Monitoring and resolving issues within client production environments. This is termed “business as usual”.
  • Improving configuration and processes for clients, based on changing needs. This is termed as “continual
    improvement”.
  • Business as usual includes the following responsibilities:
  • Carry out regular proactive monitoring on client systems.
  • Assist clients and other team members with production issues in a timely fashion, these could be data or process
    related.
  • Provide regular and concise client updates when resolving issues.
  • Collaborate with technology providers and clients to resolve defects.
  • Support integrations with third party applications.
  • Reconcile data across various systems.
  • Configure Intapp product software.
  • Gain knowledge to become proficient in both the supported applications and business processes.

Continuous improvement includes the following responsibilities:

  • Collaborate with other team members to execute planned changes to client implementation components.
  • Execute test plans to validate outcomes from continuous improvement items.
  • Document small changes to include communication back to the client.
  • Actively participate in deployment of changes.

Experience, Education and Qualifications:

General skills:

  • Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics,
    Accounting or Data & Analytics.
  • Understanding of the implementation process including requirement analysis, design, configuration/development,
    migration, testing, and change management.
  • Strong observational, analytical and numerical reasoning skills
  • Effective communication and storytelling skills (written and spoken).
  • Excels in a cooperative team environment.
  • Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills.
  • Competent in the following areas: problem solving, customer-focus, communication, collaboration and
    punctuality.

Technical Skills:

  • Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams,
    and SharePoint as collaboration tools.
  • Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs is an advantage.
  • Proficiency in SQL is an advantage
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