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Senior Consultant, Managed Services Expert

2 months ago

Moncton, New Brunswick, Canada Harbor Full time

About the Role:

We are seeking a highly skilled Senior Consultant to join our dynamic Legal Technology & Operations – Managed Services team at Harbor. As a key member of our team, you will play a critical role in delivering high-quality services to our clients who have managed service agreements.

Key Responsibilities:

  • Business as Usual:
    • Monitor and resolve issues within client production environments in a timely and efficient manner.
    • Collaborate with clients and internal resources to ensure correct prioritization and delivery of services.
    • Provide regular and concise client updates on issue resolution.
    • Support integrations with third-party applications and reconcile data across various systems.
    • Configure Intapp product software and gain knowledge to become proficient in supported applications and business processes.
  • Continuous Improvement:
    • Collaborate with team members to execute planned changes to client implementation components.
    • Execute test plans to validate outcomes from continuous improvement items.
    • Document small changes and communicate back to the client.
    • Actively participate in the deployment of changes.

Requirements:

  • General Skills:
    • Strong analytical and numerical reasoning skills.
    • Effective communication and storytelling skills (written and spoken).
    • Ability to work in a cooperative team environment.
    • Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills.
    • Competent in problem-solving, customer-focus, communication, collaboration, and punctuality.
  • Technical Skills:
    • Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio).
    • Familiarity with use of Outlook, Teams, and SharePoint as collaboration tools.
    • Proficiency in XML, JQUERY/JSON, REST APIs, and SQL.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.