manager, hotel front office

About the OrganizationDark Horse Espresso Bar is a pioneer in the Toronto specialty coffee community and has become a hotspot attracting those who like great coffee, handmade pastries, and a comfortable environment. Dark Horse is a place where they could come to relax, reflect or socialize, and re‑energize with seriously great coffee. Over the past 15 years, we have evolved from one beloved neighbourhood cafe to a collection of six shops in vibrant neighbourhoods across the city.About the PositionThe Dark Horse Cafe Manager is the core of our cafe experience. Building a successful cafe, rooted in the Dark Horse Espresso Bar Cafe and Experience, the Manager works closely with the Barista team and Dark Horse Management to maintain an incredible employee and cafe guest experience, a profitable and growing business and the absolute highest quality of coffee. Candidates must possess a strong business sense, natural hospitality and have outstanding team leadership soft‑skills. The successful candidate will be excited at the chance to grow a coffee‑focused hospitality business and embrace the challenges that come along with it.ResponsibilitiesLearn and embody the core values of the Dark Horse Brand; Authentic, Inclusive, Genuine and Curious.Find your place and build your career as Toronto’s original specialty cafe expands to your region.Build an incredible team that delivers our Cafe Experience. Hiring, training and oversight of the team is the primary objective of this position.Create a positive, inclusive and high performing environment for both your team and customers.With support from the HR and Dark Horse Management team, hiring, onboarding, training, evaluations and promotions.Engage with both the local community and coffee aficionados as an ambassador with a focus on building positive relationships and enhancing the Dark Horse brand.Manage financial performance by growing top line sales and controlling key cost categories (primarily, labour and waste).Oversee all ordering, inventory management, storage and display related functions in a manner that optimizes waste and top‑line sales.Personally deliver outstanding customer service and ensure that all staff members understand the importance of customer service.Understand Dark Horse’s product offering with a specific focus on coffee related knowledge.Execute Dark Horse payroll process including cash management, cleanliness, ordering, scheduling and payroll systems, food safety, health & safety, hiring and make recommendations as to how these systems can be refined and improved.Act as cafe owner and by troubleshooting issues, filling‑in on the floor and supporting when issues arise as necessary.Required Knowledge, Skills and AbilitiesManagement level experience in cafes or quick service restaurants directly serving customers and leading teams.Experience managing inventory and balancing quality and cost effectively.Strong FOH experience with a proven ability to excel in customer service and hospitality.Well‑developed personal brand and a proven ability to build relationships across an industry or sector; connections in Toronto coffee a plus.Comfortable with key hospitality software including POS, scheduling and purchasing systems.Highly accountable and well‑organized, with an ability to oversee a team of staff and prioritise multiple projects effectively.An insatiable curiosity and willingness to learn, anchored in a constant pursuit of personal development.Collaborative and innovative consensus builder that solicits 360‑degree feedback and can inspire and influence staff, consumers and other stakeholders.A positive ambassador with strong communication skills and a genuine kindness.Pay and ScheduleExpected hours: 40–44 hours per week.Hourly wage of up to $23 per hour depending on experience.Our Corporate BenefitsAll supervisory positions are eligible for our corporate benefits package.Location & Employment DetailsLocation: Barrie, ONWork location: On siteSalary: $21.00 to $23.00 per hourTerms of employment: Permanent, full timeStart date: As soon as possibleSource: CareerBeacon #2494442 #J-18808-Ljbffr