Front Office Manager

Fairfield Inn & Suites barrie is a 74 room hotel, and is seeking an experienced, energetic, passionate and caring Hotel Front Office Manager. As Front Office Manager, you will be responsible for ensuring the smooth and efficient running of the hotel while delivering exceptional service to our guests. Our hotel prides itself on providing exceptional service and creating memorable experiences for our guests, making us a preferred choice for traveler seeking comfort and convenience.

**Position Overview**:
**Responsibilities**:

- Oversee the daily operations of the front office, including managing the front desk staff and ensuring efficient and smooth operations.
- Oversee housekeeping operations, including managing the HK supervisors and the team.
- Conduct room randomized inspection of 1-3 rooms a day for quality assurance.
- Greet and assist guests in a professional and friendly manner, providing exceptional customer service.
- Handle guest inquiries, complaints, and requests promptly and effectively to ensure guest satisfaction.
- Manage reservations and check-in/check-out processes, ensuring accuracy and efficiency.
- Coordinate with other departments to ensure seamless communication and guest services.
- Train, motivate, and mentor front desk staff to deliver exceptional customer service and uphold brand standards.
- Develop and implement strategies to optimize revenue and occupancy, including upselling techniques and room inventory management.
- Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.
- Handle cash transactions and maintain accurate records of all financial transactions.
- Collaborate with other departments to ensure seamless communication and coordination of guest services.
- Monitor and maintain hotel security procedures and ensure compliance with company policies and regulations.
- Prepare reports and analyze data related to front desk operations, identifying areas for improvement and implementing solutions.
- Hold the team accountable for reporting and completion of checklists and responsibilities.
- Ensure compliance with Marriott brand standards.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

**Skills**:

- Proficiency in operating phone systems, including handling multiple lines and transferring calls.
- Strong knowledge of front desk and housekeeping operations in a hospitality or hotel setting.
- Excellent customer service skills, with the ability to handle guest inquiries and complaints professionally and efficiently.
- Exceptional phone etiquette, with the ability to handle high call volumes while maintaining a friendly demeanour.
- Strong organizational skills, with the ability to prioritize tasks and manage time effectively.

**Qualifications**:

- Minimum of 2 years of experience in hotel front office operations, with at least 1 years in a supervisory or managerial role.
- Minimum 2 years of experience working in a Marriott hotel is required.
- Proficiency in Marriott hotel system is required (Fosse, Empower GXP) is required.
- Bachelor's degree in Hospitality Management or related field preferred.
- Strong leadership skills with the ability to motivate and inspire a team to achieve excellence.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues at all levels.
- Proven track record of delivering exceptional customer service and resolving guest issues in a timely and professional manner.
- Proficiency in hotel management software systems and Microsoft Office Suite.
- Knowledge of brand standards and procedures preferred.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

**Benefits**:

- Opportunities for career advancement and professional development
- Discounted hotel stays and brand perks
- Positive and inclusive work environment

If you are a passionate hospitality professional with a drive for excellence, we invite you to join our team. Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for this role.

**Job Types**: Full-time, Permanent

Pay: From $46,000.00 per year

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Are you available to work full time and have open availability including weekends?

**Experience**:

- Empower GXP: 1 year (required)
- Fosse: 1 year (required)
- Marriott Hotel: 1 year (required)
- Hotel: 2 years (required)
- (Manager/Supervisor) in hotel: 1 year (required)

**Language**:

- English (required)

Work Location: In person