Manager, Retail Administration

Overview Manager, Retail Administration role at East Coast Credit Union. East Coast Credit Union is a community-driven financial institution committed to a better banking model. Join our dedicated team where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do. Responsibilities Lead, mentor, and support Assistant Managers across Mortgage, Loan, and Deposit Administration to drive high performance, professional growth, and engagement.Oversee workforce planning, including scheduling and attendance, to ensure optimal staffing and operational coverage.Manage day-to-day operations across, Loan, and Deposit Administration, ensuring accurate and timely processing of disbursements, account adjustments, audits, and documentation reviews.Ensure all activities comply with internal policies, regulatory requirements, and audit standards.Serve as the escalation point for complex issues and ensure timely resolution in collaboration with internal departments.Provide backup support and lead departmental projects as needed.Partner with retail banking teams and other internal departments to deliver seamless administrative support.Act as a liaison between Administration, Business Services, Risk Management, and Compliance to facilitate efficient operations and mitigate risk.Monitor regulatory changes and industry trends to maintain compliant procedures.Assist with internal and external audits, preparing documentation and supporting follow-ups.Oversee the preparation, accuracy, and timeliness of operational reports and data analysis.Monitor KPIs to ensure service standards are met and identify improvement opportunities.Present insights and trends to senior leadership and recommend solutions to address performance gaps or risks.Build and maintain strong relationships with internal teams, branches, and external partners to support collaboration and shared success.Actively participate in community initiatives, events, and volunteer programs to promote the Credit Union’s values and impact. Qualifications Successfully completed a bachelor’s degree in business or commerce.Five years of relevant experience, including a minimum of two years supervisory experience, preferably in a financial institution; or an equivalent combination of training and experience.A strong lending background with solid knowledge of credit, deposits, loan administration, and regulatory requirements. Skills & Attributes A detail-oriented and results-driven leader, able to thrive in fast-paced environments while consistently delivering exceptional member service.A proven leader with a track record of managing high-performing teams.Excellent communicator with strong organizational and analytical skills. Benefits Outstanding culture and opportunity to join an engaged and community-focused team.Competitive compensation ($88,368.07 – 103,962.50 annually) and performance-based incentives.Generous benefit packages including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.Tuition reimbursement, training, and personal development.Additional employee perks including annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time. Application Information Applications will be accepted until: November 21st. All offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check. Don’t meet every single requirement? We still encourage you to apply if you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting. You may be just the right candidate for this role or other opportunities we may have. We wish to thank applicants in advance; only candidates selected for an interview will be contacted. EEO Statement At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities. East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107. #J-18808-Ljbffr