Flight Operations Administrator Co-Op

2 weeks ago

Old Toronto, Canada Porter Airlines Inc. Full time
Job Summary

Assiting the Flight Operations team with varous aspects of the department including managing and maintaining all administrative processes and tasks for the Flight Operations department. This individual is highly organized, a self-starter, and works well in dynamic environments. An ability to collaborate with others, develop internal and external relationships with a strong sense of business acumen will set this individual up for success.


Duties & Responsibilities

  • Manage sensitive information in a confidential manner, using discretion and judgement in administering and handling projects involving financial, competitive and other critical and sensitive information
  • Ensure streamlined Flight Operations processes amongst Admin group, with the primary focus on tracking/monitoring Pilot and Cabin Crew attendance, minimizing book-offs, maintaining operational standards
  • First point of contact for all Crew members for administrative support and guidance (FOA World, my:porter, CrewTrac, FOAG Policies & Procedures, etc.)
  • Assist with editting and formatting the Flight Operations Admin Guide for final approval
  • Facilitate and track Pilot headcount in accordance with monthly attrition
  • Track, update and maintain all pilot flight hours (Hours on Type and Total Hours) for submission to the Company insurance group
  • Assist in creating Crew surveys for input and feedback on departmental changes and policies
  • Prepare Crew communications where necessary on behalf of the Chief Pilot (announcements, events, procedural changes, etc.)
  • Arrange jumpseat travel/observation flights for Transport Canada Inspectors
  • Assist with other projects as requested, including the responsibilities listed below
  • Liaise with Chief Pilot regarding scheduling infractions, prolonged illnesses, etc. of Pilot group
  • Provide final communication to Pilots with scheduling infractions for expedited resolution and CP support
  • Coordinate with CP all administrative duties regarding pilot upgrades, base relocation and LOAs
  • Interview potential pilot candidates when required
  • Assist with other projects as requested by the Chief Pilot
  • Monitor and maintain Payroll Attendance for Flight Ops Admin group
  • Manage and track Flight Ops Admin expense reports
  • Organize and arrange all executive meetings including the Flight Ops Management Meeting; prepare minutes as requested
  • Arrange business travel as required for Flight Ops Admin group and others as approved by the Chief Pilot, Flight Ops and Executives
  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other duties as approved by the Chief Pilot.

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


Qualifications

  • Working toward a university/college Degree/certificate
  • Excellent communication and presentation skills, both verbal and written
  • Outstanding attention to detail with a high level of accuracy
  • Ability to work in a highly confidential manner with all work related contacts and exercise a high degree of tact and discretion
  • Ability to prioritize and multi-task and work effectively in a fast paced environment
  • Ability to work well independently, as well as collaboratively in a team environment
  • Proficient in Microsoft Office Suite and Google

Location

Toronto (Billy Bishop Toronto City Airport - YTZ)


Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.

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