Helpdesk Technician H/F

1 month ago


London, Canada LGG Industrial Full time

This position is typically responsible for a variety of tasks that are manufacturing or distribution based and includes counter sales and service, assembling and manufacturing hose assemblies and kits and maintain inventory in an orderly fashion.

Responsibilities

  • Must maintain 100% commitment to safety policies and procedures.
  • Provides technical assistance, support, and customer sales and service activities on front line (counter);
  • Responsible to update sales order and inventory module within P21 (inventory control system)
  • Assembles products to company, customer, and manufacturer’s standards.
  • Operates mechanical equipment, hand tools, forklifts and picking lifts.
  • Assembling hydraulic hose/industrial and tube assemblies for line 5
  • Assemble hydraulic/ Industrial hose assemblies and tube assemblies for counter sales.
  • Make recommendations to supervisor/manager with respect to product and process improvements.
  • Assists with physical inventory when assigned.
  • May deliver products or visit customer sites.
  • General maintenance activities as assigned.
  • Performs other related duties as required.

Skills and Abilities

  • Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner.
  • Must have excellent communication skills, both oral and written.
  • Strong interpersonal skills; works well within a team environment.
  • Requires a proficiency in math skills including addition, subtraction, multiplication, and division in units of measure. Additionally, must be able to perform calculations using whole numbers, fractions, and decimals.
  • Basic mechanical skills including the use of hand tools.
  • Basic computer skills including MS Word, Excel, internet, and email.

Qualifications

  • 1-2 years of warehousing or production experience in an industrial setting is preferred;
  • A high school diploma or equivalent
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