IT Helpdesk Analyst Level 1 Technician

6 months ago


London, Canada Compudata Systems Full time

Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new help desk technician and analyst to add to its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move.

Compudata has provided IT services and solutions since 1995 to a wide range of clients, focusing on small-medium businesses.

This is an entry-level position with the opportunity to move upwards within the company as your skills develop.

**Job Summary**:
Provide a first point of contact for clients through our helpdesk via incoming phone calls or tickets. Troubleshoot and resolve issues through remote means when possible or provide notes for escalation team.

Assist the team in maintaining clients' infrastructure and solving day to day help desk issues as clients require. On-site work will be required so a valid drivers license is required, however work will primarily be performed from our office in London, Ontario.

Analyze tickets and infrastructure to identify trends and develop solutions. Reviewing reports and making suggestions for remediation and troubleshooting.

Work with the Service Manager in a ticketed environment to solve technical problems and implement solutions.

Assist with laptop / desktop hardware repairs as a Lenovo Authorized Repair Depot and as needed.
- 1-2 years providing end-user support with experience with Windows and Apple based operating systems
- Ability to problem-solve and troubleshoot technical problems
- Fluent in English both written and spoken
- Great customer service skills
- Ability to multitask and have strong organizational skills
- Ability to adapt to new processes and procedures in a dynamic environment
- Strong documentation skills, excellent verbal and written communication
- Technical background in supporting hardware such as servers, desktops, laptops and networking components
- Valid Driver’s License

**Additional valued skills**:

- Experience at an IT support firm is considered an advantage
- Personal interest in technology ( Having a homelab, ect)
- Industry Certifications (Microsoft, CompTIA, Veeam, VMWare)
- A post-secondary education with an IT specialization
- Virtualization technologies experience
- Microsoft Server 2016/2019/2022 experience
- Experience with business productivity suites such as Office 365 and G Suite.
- Experience with networking (Sophos XG/XGS Devices, VLANs, Switching)
- Experience in customer service and end-user communication
- Experience in remote monitoring and management software, ticketing systems

**Why start a career at Compudata?**

A career at Compudata is an opportunity to work with a dynamic, energetic, motivated, and growing team that has access to the latest and legacy technologies. You will gain exposure to many vendors, empowering you to develop your skills at a rate far superior to working in-house for a single company. As skills develops and improve, internal promotions are the preferred method for moving upwards within the company.

Compudata works as a team, with the ability to learn new things from a range of staff with different expertise and backgrounds.

**Note**:
This position is on-site based out of our office located in London, Ontario. Daily commute to our office is required.

We thank you in advance for your interest. Due to the number of applicants we get, we can only reply those applicants who match our criteria and needs.

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- London, ON (required)

Work Location: In person



  • London, Canada Compudata Systems Full time

    Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new help desk technician and analyst to add to its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move. Compudata has been...

  • Full Time Level 1

    7 months ago


    London, Canada DAGI Full time

    **Junior IT Tech** **Expectations** Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Triage support requests through CRM (Customer Relationship Management) Respond to client requests by phone or through a CRM system Provide basic training with clients on Office 365 services and...


  • London, Canada Vicimus Inc. Full time

    **Difference Maker** **In the role of Junior Service Desk Analyst** - Organized - Good time management - Effective communicator - Ambitious - Passionate Vicimus is looking for a **Junior Service Desk Analyst** for one of our clients in the GLA ( ToyotaTown, Lexus of London & White Oaks Collision Centre.) This is a great opportunity to work in a challenging...


  • London, Canada Restoration 1 of London Full time

    Restoration 1 London is currently seeking hardworking, motivated and dedicated General Labourers / Remediation Technicians. A clean G class drivers license is a must. You will be required to drive our vehicles. Duties Include: - Responding quickly to emergencies such as water, fire and smoke damage. - Documenting damage, tear out and cleanup. - Extracting...


  • London, Canada KPrime Technologies Full time

    Airport Security Service Technician (Level 1, 2, and 3) KPrime Technologies is a vibrant and thriving company that is the foremost independent sales & service provider for chemical and security detection instruments in Western Canada with active sales and support throughout Canada. Established in 1997, we take pride in our history and growth, as well as our...


  • London, Canada KPrime Technologies Full time

    Airport Security Service Technician (Level 1, 2, and 3) KPrime Technologies is a vibrant and thriving company that is the foremost independent sales & service provider for chemical and security detection instruments in Western Canada with active sales and support throughout Canada. Established in 1997, we take pride in our history and growth, as well as our...


  • London, Canada KPrime Technologies Full time

    Airport Security Service Technician (Level 1, 2, and 3) KPrime Technologies is a vibrant and thriving company that is the foremost independent sales & service provider for chemical and security detection instruments in Western Canada with active sales and support throughout Canada. Established in 1997, we take pride in our history and growth, as well as our...


  • London, Canada Restoration 1 of London Full time

    **Job Summary** Restoration 1 London is currently seeking a hardworking, motivated and dedicated Lead Remediation Technicians. Experience and a clean Drivers license is a must. Opportunity for advancement within the company. **Responsibilities and Duties** - Responding quickly to emergencies such as water, fire and smoke damage - Assessing damage and...


  • London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech is one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a strong Service Desk Technician to join our team. Why join us? We are a growth focused, entrepreneurially spirited company that has consistently achieved YoY growth in our 25 years of operation and are...


  • London, Canada Libro Credit Union Full time

    Career Opportunity Libro is growing - and Libro is hiring. Our expansion plans include a series of new hires across southwestern Ontario. Take a look! Who We Are Imagine working for an organization where every employee and customer is an Owner. No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people...


  • London, Canada Compudata.ca Full time

    Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new on-site field technician to join its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move. Compudata has provided IT...


  • London, Canada Techdoz Incorporated Full time

    **The Opportunity** Techdoz is committed to being a company of the highest quality in every aspect of the business. We are on the search for a Full Time IT Support Technician Level 2, to join our expanded team to maintain our clients full technology needs. **Areas of Focus** **Microsoft 365 / Entra** - Infrastructure as a Service provisioning and...


  • London, Canada Libro Credit Union Full time

    Career Opportunity Libro is growing - and Libro is hiring. Our expansion plans include a series of new hires across southwestern Ontario. Take a look! Job Opportunities With Libro Credit Union Who We Are Imagine working for an organization where every employee and customer is an Owner. No matter whether a customer Owner or employee Owner, everything we...

  • Supply Chain Analyst

    1 month ago


    London, ON, Canada AllStaff Inc. Full time

    Junior Supply Chain Analyst | Military Defense Client | London, ON &##127775; Are you passionate about supply chain management and looking to start your career in a dynamic and innovative environment? &##Join our military defense client's team in London, ON, as a Junior Supply Chain Analyst ! &##This entry-level role offers the opportunity to support...


  • London, Canada General Dynamics Land Systems - Canada Full time

    The Desktop Support Technician is primarily responsible for the day-to-day operation and maintenance of the hardware/software needs of a location within the corporate infrastructure. The incumbent is an energetic individual able to perform in a fast-paced environment with a proven ability to collaborate with in-house users and external vendors and/or...


  • London, Canada Ryder System Full time

    You are the driving force behind our company. Start your career with Ryder today! **Summary** Under close supervision, the Heavy Duty Apprentice Technician performs minor to average routine maintenance and repair services on different types of vehicles. Works with the assistance of a Licensed Technician, Shop Supervisor and Manager, when performing highly...

  • Systems Analyst

    2 months ago


    London, Canada London Police Service Full time

    **Position**: Systems Analyst, Information Technology Branch (Up to 2 Permanent Vacancies) **Start Date**:January 2025 **Status**: Permanent, Full Time **Salary**:$91,356 (Starting) to $110,473 (at 30 Months) **Hybrid Remote Options**: - The LPS is currently operating under a Pilot Remote Work Procedure. This position may be eligible for a hybrid work...


  • London, Canada Waste Solutions Canada Full time

    Are you looking for a Great Place To Work? Waste Solutions has been certified GPTW since 2021, and recently landed on the Best Workplaces in Canada list! As a technology-enabled management company we partner with clients throughout Canada that are passionate about sustainability and get excited about innovation. We’ve landed on the Globe and Mail Top...

  • Financial Analyst

    1 day ago


    London, Canada GoodLife Fitness Full time

    Position Description **FINANCIAL ANALYST** **Who is a Financial Analyst?** With guidance from the finance team and other business leaders, the Financial Analyst is responsible for creating budgets, maintaining forecasts, and reporting on variances for select revenue or cost items across the GoodLife group of companies. The Financial Analyst supports other...


  • London, Canada Consys Group Full time

    **Job Title**: I.T Support Specialist **Reports to**: Manager of Service and Operations **Position Description**: This position will be providing small businesses with advice on a wide range of complex I.T. systems to support their needs. Additionally, they will also be responsible for managing several projects at once and may be interrupted frequently to...