Administrative Associate, Utility Services

Administrative Associate, Utility Services GTel is seeking a highly motivated and organized Administrative Associate, Energy Services to join our team. The Administrative Associate, Energy Services is a subject matter expert in the has the ability to communicate effectively and deliver strong customer service while working in a very deadline-driven environment. The primary focus of this role is to accurately audit customer billing though FCS – Enbridge app currently used to manage Productivity Incentive program, and support management team in administrative tasks. As a member of the energy services team, the Administrative Associate is a key resources in supporting the management team meet the customer objectives across the different business lines (meter reading, secondary services, leak survey). Their day to day will include the ability to communicate effectively and deliver strong customer service while working in a deadline-driven environment. Responsible for conducting audits through FCS to ensure meter reads are documented correctly for productivity incentive model. Support with route management and auditing through FCS Support QA objectives including but not limited to read compliance, forced report, consecutive estimates and skip percentage. Provide feedback regarding discrepancies to employees and management to improve overall reporting. Support off-cycle control read program Play an integral part in developing and enhancing the standard operating procedures utilized by the Energy Services team. Support Leak Survey program review through Lantern Program Ensuring all administrative work and documentation is complete according to company standards for management team Other office duties may be assigned as the needs of the business dictate Qualifications Ability to work well under minimal supervision and under pressure of working within strict deadlines. Must have computer experience with Excel, MS Word, Internet Explorer and Outlook. Advanced computer skills including spreadsheet management using Excel (formulas, lookups, pivot tables etc.). Well-developed communication and interpersonal skills with the ability to deal with all employees and external individuals and agencies, in an efficient and effective manner. Ability to maintain confidentiality on all information Success Factors Attention to detail and curiosity to identify and correct issues Exceptional interpersonal and communication skills that build trusting relationships and influence Customer-centric approach and ability to demonstrate a strong sense of urgency Display balance and good judgment when advising management and employees on issues Flexibility and a tolerance for ambiguity in a constantly evolving organization Strong organizational and project management skills Benefits Competitive compensation package Employer provided health care and dental benefits for you and your family Paid vacation Pension plan with employer matching Life insurance Schedule 8 hour shift Day shift Monday to Friday Ability To Commute/relocate To London, ON N5V 3P5: Reliably commute or plan to relocate before starting work (required) Education Secondary School (preferred) Experience Front desk: 1 year (preferred) Administrative experience: 1 year (preferred) Work Location In person We promote a culture that is inclusive, diverse, innovative, and performance driven in an environment that is fun and exciting. If interested in this position, please apply to this posting. GTel is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, GTel will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require. #J-18808-Ljbffr