IT Support Technician

1 week ago

London, Canada Planview Utility Services Full time

**The Position**
As an IT Support Technician, you will:

- Provide superior customer services related to help desk and IT departments.
- Install software and hardware.
- Maintain and repair hardware.
- Research problems, isolate and resolve less complex issues immediately; escalate more complex problems as necessary.
- Receive IT help desk calls, IT tickets, create trouble tickets, respond to and diagnose problems through discussions with users.
- Document, track and monitor all issues to ensure timely resolution.
- Conduct follow-up calls to users when necessary.

**Required Skills**:

- 0-2 years of related experience and/or technical training.
- Demonstrated knowledge of help desk support and familiarity with help desk software.
- Proven ability to deliver superior customer service skills.
- Demonstrated verbal and written communication and interpersonal skills;
- Attention to detail and accuracy,
- Time management and organizational skills.
- Demonstrated ability to work independently and as part of a team to meet deadlines.
- Strong problem solving
- Basic knowledge with computer equipment (Firewalls, servers, WiFi, switches, printers, scanners, VoIP)
- Basic knowledge with software (MS Office products, AutoCAD)

**Preferred Skills**
- Working knowledge of basic programming and scripting. (Google Apps Script, SQL, Python preferred)
- Home Lab / Network Cabling experience.
- Experience with Linux and Windows system administration.
- Cloud Based Identity Management, Cloud Based User Authentication.
- Experience with Google Workspace.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Employee assistance program
- Extended health care
- Profit sharing
- RRSP match

Schedule:

- 8 hour shift

Application question(s):

- Do you have a G class Driver's License and reliable access to a vehicle?

**Experience**:

- Cloud Based Identity Management: 1 year (required)
- Cloud Based User Authentication: 1 year (required)
- Customer Service: 1 year (required)
- IT Support: 1 year (required)
- System Administration: 1 year (required)
- Network Administration: 1 year (required)

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