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Collaboration and Unified communications Voice Integrator

3 months ago

Quebec, Canada Bell Canada Full time
Collaboration and Unified Communications Voice Integrator

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions, and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell, and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. Through our commitment to environmental, social, and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn, and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre, and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next-generation services to businesses and governments.

Reporting to the Senior Manager, the candidate will convert architecture business requirements into a design and implementation. We are looking for strong technical skills to fill an immediate need for a Cisco Voice end-to-end Solutions integrator, capable of working in a complex environment.

Key Responsibilities
  • Accountable for the architecture and configuration of the various collaboration and unified communications applications on Cisco.
  • Work in collaboration with other team members (technical advisor, project manager, technician).
  • Collaborate with the sales teams to design, estimate, and review the solutions offered to customers.
  • Participate in practice development and be considered a subject matter expert on the technologies they work with.
  • Responsible for the technical documentation of the delivered solution.
Critical Qualifications
  • Minimum 5 years of experience in deploying and configuring unified communication and collaboration solutions (CISCO, Microsoft, Avaya, etc.).
  • Ability to work in a complex technological environment with multiple integrations with third-party applications (e.g., Genesys, Komutel, Nuance, XMedius FAX, etc.).
  • Skills in clearly documenting configuration activities.
  • Understanding customer needs to translate them into technological solutions.
  • Experience in developing implementation, migration, and testing plans.
  • Knowledge of the following technological elements: LAN, WAN, DNS, LDAP, NTP, Firewall, Windows, Linux, etc.
  • English required: Maintain professional relationships with English-speaking stakeholders across Canada.
  • Certifications (CISCO, MICROSOFT, IBM, ITIL), an asset.

Position Type: Management

Job Status: Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive, and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision, and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs, and you’ll feel valued, respected, and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.

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