Chat Specialist, Contact Centre

Chat Specialist, Contact Centre - Remote - Bilingual We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. What You’ll Be Doing You’ll join CIBC’s Chat & Social Media Contact Centre team. As a Bilingual Chat Specialist, you’ll play a key part in supporting the Contact Centre strategic objectives along with other lines of businesses such as Telephone Banking & Credit Card Services. You’ll ensure an optimal client experience when using our online and mobile banking channels, responding to customer inquiries, complaints, guidance and troubleshooting. Start date: January 12, 2026. The Contact Centre is open Monday to Friday, 7:00 am – Midnight and Saturday & Sunday, 9:00 am – 6:00 pm. This is a full‑time, shift‑oriented role, and you must be flexible between these hours, including evenings, weekends, and holidays. At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely and be required to be on‑site only occasionally. We have embarked on an Agent@Home remote work program; all employees must meet the program requirements and be able to attend their primary work location within two hours’ notice for any business‑related purpose. Agent@Home Program Requirements Ability to work independently in a private and quiet workspace (i.e., a room or office with a door that closes) Wired Internet connection capable of continuously supporting excellent call quality and a high‑speed response rate (minimum download speed 15 Mbps and upload speed 10 Mbps) Satellite internet providers are prohibited and cannot be used due to the impact on call quality and stability of service How You’ll Succeed Client Service Skills – Provide support to clients via written platforms by helping them manage their accounts and products, focusing on each client experience and connecting on a personal level to make every interaction meaningful. Problem Solving – Engage with our clients by asking questions, putting yourself in the client’s shoes, taking accountability for client issues, and knowing when to lean on others for solutions. Multitask – Manage up to two real‑time chats simultaneously to help clients resolve concerns. Communication – Demonstrate strong professional written communication skills while interacting with clients. Who You Are You can demonstrate a typing speed of at least 50 WPM. You put our clients first, engaging with purpose to find the right solutions and going the extra mile because it’s the right thing to do. You engage with your heart and mind, caring about people and respecting different perspectives, listening to and learning from others. You’re goal‑oriented, motivated by accomplishing your goals and delivering your best to make a difference. Values matter to you; you bring your real self to work and live our values—trust, teamwork, and accountability. You’re fluent in French and English to support business operations outside of Québec, Canada. What CIBC Offers Recognition in meaningful, personalized ways, including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, vacation, wellbeing support, and MomentMakers, our social point‑based recognition program. Technological toolkit and spaces that make it simple to bring together great minds to create innovative solutions for our clients. A culture where you can express your ambition through initiatives such as Purpose Day—a paid day off dedicated to your growth and development. Subject to plan and program terms and conditions. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers‑carrieres@cibc.com. You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit. We may ask you to complete an attribute‑ assessment and other skills tests (such as simulation, coding, French proficiency, MS Office) to better understand your fit. Job Location Mont‑1155 Rene Levesque O Employment Type Regular Weekly Hours 37.5 Skills Call Center, Client Service, Customer Experience (CX), Live Chat, Mobile Banking, Online Banking, Social Media #J-18808-Ljbffr