Chat Specialist, Contact Centre

Chat Specialist, Contact Centre - Remote - BilingualJoin CIBC as a Chat Specialist, Contact Centre - Remote - Bilingual.We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comJob DescriptionYou’ll join CIBC’s Chat & Social Media Contact Centre team. As a Bilingual Chat Specialist, you’ll play a key part in supporting the Contact Centre strategic objectives along with other lines of businesses such as Telephone Banking & Credit Card Services.You’ll ensure an optimal client experience when using our online and mobile banking channels. You’ll be responding to customer inquiries, complaints, guidance and trouble shooting.The start date for this role is December 15, 2025. Our Contact Centre is open Monday to Friday, from 7:00 am to Midnight and Saturday and Sunday from 9:00 am to 6:00 pm. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours including evenings, weekends, and holidays.We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.Agent @ Home Program RequirementsAbility to work independently in a private and quiet workspaceWired Internet connection capable of continuously supporting excellent call quality and high-speed response rateSatellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.How You’ll SucceedClient Service Skills - Provide support to clients via written platforms by helping them to manage their accounts and products.Problem Solving – Engage with our clients by asking questions, and putting yourself in the client’s shoes.Multitask - Manage up to two real time chats simultaneously to help clients address and resolve concerns.Communication – Demonstrate strong professional written communication skills while interacting with clients.Who You AreYou can demonstrate experience in having a typing speed of at least 50 WPMYou put our clients first. You engage with purpose to find the right solutions.You engage with your heart and mind. You care about people and respect different perspectives.You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.You're fluent in French and English to support business operations outside of Québec, Canada.What CIBC OffersWe work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.What You Need To KnowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests.CIBC is an equal opportunities employer, and we welcome applications from diverse candidates. #J-18808-Ljbffr