Process Manager Senior F/H

2 weeks ago

Old Toronto, Canada Scotiabank Full time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Senior Manager, Business Development & Advisor Outreach, you will be a key member of Scotia Advisor Deposit Services (ADS) team, contributing to the overall growth of Investment Savings Account (ISA) and Guaranteed Investment Certificate (GIC) deposit products through a focus on relationship management, business development and providing direction & support to the Business Development Specialist outbound calling activities. You will be a key driver of growth in volume and deposit market share and contribute to the profitability of the unit, and be responsible for the ongoing maintenance of the ISA and GIC deposit base through related objectives.

Is this role right for you? In this role, you will:
  1. Proactively work with existing and new Brokers, Dealers, Advisors, and COI’s to generate sales results.
  2. Contribute to the growth and profitability targets by increasing new dealer/advisor relationships.
  3. Maintain an active, internal calling program focused on Dynamic product wholesalers, and dealer relations team to ensure they have a full and complete understanding of the full ADS product offering.
  4. Maintain a working relationship with the Dynamic call centre to provide an ongoing product education program and service support for questions that may arise on a daily basis, including initiating various outbound calling programs in conjunction with the call centre management team.
  5. In conjunction with the Senior Manager, Business Development & Dealer Relations, maintain an active calling program to identify and develop new deposit relationships.
  6. Gather and analyze calling statistics to determine where market opportunities may exist.
  7. Prepare and provide input (as appropriate) to ADS sales and marketing material.
  8. Ensure adherence to the terms and conditions of the Service Agreements between ADS and its partners.
  9. Provide market intelligence, with the development of new and enhanced products, related policies, procedures and communication to internal and external partners.
  10. Address client service issues where applicable.
  11. Maintain a high profile, by building and maintaining relationships with key industry centers of influence (COIs).
  12. Ensure the provision of excellent support and expertise to all internal and external business partners and clients.
  13. Assist with the creation of product presentations and documents targeting internal audiences and senior executives.
  14. Ensure all internal and external users (sales staff, support units and clients) are provided with up-to-date information through circulars, sales aids, manuals, and informational and training sessions.
  15. Assist in developing a sales and marketing plan incorporating planned initiatives, and a longer-term (1-2 year) vision for the delivery of deposit products and programs.
  16. Develop and maintain an understanding of ADS’s market share and market potential for ISA and GIC products at key advisors and dealers by gathering market intelligence, and maintaining an understanding of the competitive landscape, competitor products and delivery channels.
  17. Provide input and contribute to identification, conceptualization, evaluation, development and implementation of other ADS strategic initiatives (e.g. new market and business growth opportunities, new products/programs, new sales management and channel strategies).
  18. Provide input into the establishment of pricing strategies for ADS products.
  19. Develop and execute sales action plans to generate results for the department.
  20. Author various reports including weekly, monthly and annual activities and trends.
  21. Contribute to ensuring that operational and systems problems impacting customer delivery and satisfaction are identified and solutions implemented by the appropriate department.
  22. Contribute to the content and management of the ADS website.
  23. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  24. Champion a high-performance environment and contribute to an inclusive work environment.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  1. Post-secondary education focused in business, marketing, sales; MBA preferred, CFA considered an asset.
  2. Several years of relevant work experience, preferably in sales or wealth management focused roles.
  3. Strong understanding of the Wealth business, including IIROC and MFDA channels.
  4. Strong sales experience with effective communication and relationship management skills.
  5. Solid understanding of the market and competitive products.
  6. Excellent analytical and market research skills.
  7. Comfortability working in a hybrid work environment.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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