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Senior Executive Operations Manager H/F

3 months ago

Old Toronto, Canada Jobber Full time
p>Does leading our fintech operations team at one of North America’s fastest growing startups excite you?Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.You’ll report to theSenior Director of Fintech Operations and collaborate with senior leadership, including the VP of Fintech and the Director of Fintech Products. Flexibility and the ability to thrive in ambiguity are key, as the fintech space is constantly changing, and we’re looking for someone who can adapt and lead through that change.Jobber is looking for a dynamic and experienced Senior Fintech Operations Manager to lead our fintech operations team, working closely with our payment processor, Stripe. This role is critical in managing our payment operations, ensuring regulatory compliance, and supporting Jobber’s growth by optimizing and streamlining operational processes.This is a rare opportunity to build and scale a fintech operations team from the ground up as we continue to grow. We’re seeking a self-starter and strong leader who can identify what needs to be done and take ownership of driving results in a fast-paced, evolving fintech environment. You are a strong communicator who is energized by solving complex problems and have a genuine passion for fintech.p>The Senior Fintech Operations Manager will: Manage Fintech Operations:Lead and oversee all aspects of fintech operations, ensuring the smooth execution of payment processes, from initiation to completion. This includes managing payment workflows, ensuring transaction accuracy, and optimizing operational efficiency. You'll be responsible for defining and implementing strategies to streamline payment operations, identifying gaps, and improving performance, all while maintaining a high standard of service across payment platforms like Stripe.Reconciliation:Ensure that all transactions are fully reconciled to reflect accurate financial data. This involves overseeing the reconciliation of payments, fees, and refunds. li>Regulatory Compliance support:Manage operations of the compliance function, working closely with legal teams, and ensuring adherence to industry regulations such as KYC (Know Your Customer), and PCI DSS (Payment Card Industry Data Security Standard). You will also manage the implementation of new Canadian regulations like the Retail Payment Activities Act (RPAA), ensuring that all payment processes remain compliant with evolving global and regional regulatory requirements.