Client Administrator Corporate

Holman is a global automotive leader that serves both commercial and consumer clients. The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.Job Purpose: The CSR, FAP Client Administrator is responsible for acting as the Fleet Manager for their assigned accounts. The CSR is responsible for acting as a liaison between their assigned client account contacts and ARI, coordinating problem resolution, managing the day-to-day requirements of the account and providing proactive recommendations. The CSR is expected to consistently deliver high quality customer service in a courteous and professional manner while acting in the best interest of all parties.Essential FunctionsHolds responsibility for the success of the day- to-day interaction within their assigned client portfolioAct as the Fleet Manager for your assigned accounts which requires a thorough understanding of your clients’ culture, contracts, policies and needsInteract with the AM, SM, other ARI departments as well as external parties to respond to client inquiries, resolve issues and complete projects according to set deadlinesProactively maintain and update client parameters/profilesSelector building, including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placingBuild and analyze reports based on clients’ needs in order to make appropriate recommendations to clients on all aspects of Fleet ManagementRun regular monthly proactive reports to identify and resolve potential issues before they ariseWork on all relevant ARI systems, maintaining a current understanding of each, and adapting to system changesBeware of potential problems and work to resolve them; escalate to the appropriate internal partiesExercise time management and priority setting practices; escalate potential scheduling or workload conflicts and demandsKnowledge & SkillsExcellent customer service, interpersonal and communication skillsAbility to prioritize and organize multiple tasks as well as work under pressure to meet deadlinesExercise problem resolution techniques to handle internal and external issuesComputer literate; strong MS Word and Excel skills are a mustStrong attention to detail and accuracy is a mustDemonstrated ability to work both independently and as part of a teamHighly motivated and self-directedCan adapt quickly to situationsExercise professionalism and good judgmentPositive outlook and results-orientedOther RequirementsUniversity degree or post-secondary diploma / certificate an asset3 to 5 years direct customer service experience, preferably in the fleet industryAttend corporate/industry sponsored events, client meetings and participate in the preparation as well as presentation of customer reviews where required to support the Account Manager (AM), Sales Manager (SM) or Senior ManagementMaintain an understanding of ARI systems, services, departmental policies and goalsBilingual position must read, speak and write French fluentlyPay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $53,500.00 - $77,570.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesMotor Vehicle ManufacturingLocation: Dollard-des-Ormeaux, Quebec, Canada — posted 2 weeks agoRelated postings: Customer Service - Agent, Customer Relations; Representative, Customer Service (Temporary); Guest Services Representative (QC) - Part time with benefits; (CONTRACT) Representative, Customer Service - Montreal #J-18808-Ljbffr