Operations Specialist

Operations Specialist – Clinical Programs Join to apply for the Operations Specialist – Clinical Programs role at PurposeMed About PurposeMed PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. Our exceptional team serves thousands of patients each month across our multiple verticals. PurposeMed comprises three complex care business units: Freddie, Frida, Foria, and partners with Affim Care Pharmacy. Freddie focuses on LGBTQ2S+ sexual health; Frida supports adult ADHD diagnosis and treatment; Foria provides trans, non‑binary, gender‑diverse healthcare. Our unique People Potential program and Deloitte ranking illustrate our growth. Location and Hybrid Work Permanent, full‑time opportunity in Calgary, AB. We require regular in‑office collaboration: at least three days a week at our hybrid office. Our office lies on the unceded lands of Treaty 7. Who we hope to find PurposeMed seeks an Operations Specialist to join our fast‑growing Clinical Programs team. Reporting to our Director of Clinical Programs, you will keep initiatives on track, support cross‑functional stakeholders, and drive successful execution of program pilots and projects. In this role, you’ll make an impact by Coordinating and supporting program pilots and initiatives to manage timelines, deliverables, and dependencies. Escalating risks, blockers, and gaps to keep projects on track. Delivering projects on schedule and aligning with organizational priorities. Leveraging program data to inform execution decisions and prioritize actions. Documenting and Streamlining Processes Creating and maintaining clear documentation for workflows, meeting notes, and program materials. Supporting consistency and continuity across programs and initiatives. Identifying opportunities to improve existing processes and workflows. Tracking Performance and Outcomes Collecting, organizing, and maintaining program data, dashboards, and trackers. Highlighting trends, potential issues, and insights to inform data‑driven decision‑making. Monitoring program outcomes to ensure initiatives are positioned for long‑term success. Using analytical skills to identify patterns or anomalies in data and support program improvements. Supporting Stakeholders and Cross‑Functional Collaboration Preparing updates, presentations, and trackers to keep stakeholders aligned. Coordinating meetings, documenting action items, and ensuring timely follow‑through. Maintaining strong communication with Program Managers and cross‑functional teams. Providing insights from program data to guide cross‑functional decisions and priorities. Qualifications 2–4+ years of experience in operations, project coordination, or systems improvement in a fast‑paced environment. A post‑secondary degree or diploma in business administration, project management, or communications. Proven ability to drive execution and manage timelines, deliverables, and dependencies across multiple stakeholders. Strong organizational skills and attention to detail around documentation, process management, and data tracking. In‑depth computer fundamentals and ability to learn and implement new software or technologies quickly. Strong analytical ability and experience using data to inform decisions; SQL knowledge is a plus. Ability to communicate effectively with multiple stakeholders and provide reliable support. Comfort using tools and systems (Google Workspace, Monday, Slack, Jotform, Formsort, or similar). A proactive, problem‑solving mindset, able to identify issues and propose practical solutions. Ability to work from our Calgary office at least three days per week, collaborating closely in person. Preferred Experience in healthcare settings supporting program initiatives. Familiarity with process improvement methodologies or workflow documentation practices. Compensation $73,000 – $84,000 CAD per year. Earn stock options through our Equity Incentive Plan. Why you should join us Be part of a team of great people who don't take themselves too seriously. Make an impact, every single day, providing compassionate, affirming care. Be confident in bringing your whole self to work; inclusivity is core. Benefits (full‑time, permanent, Canada) Work/life flexibility and time off. Remote‑friendly work flexibility. 20 vacation days. Annual winter break closure. Physical and mental health care. Extended medical, dental, and vision care from day one. 8 wellness days. $500 health and wellness spending account. $2,000 mental health coverage and free online counseling. $20,000 lifetime coverage for gender‑affirming care and procedures. Learning and growth. $500 learning fund. People Potential program to identify growth opportunities. Family care. $3,400 lifetime coverage for fertility drugs. Parental leave program with 4‑week short‑term and 13‑week long‑term options. Eligible members receive no‑cost access to PurposeMed services: Freddie PrEP assessment, Frida ADHD assessment, Foria gender‑affirming services. Eligibility Permanent Canadian team members and dependents, subject to region restrictions. Referral Program Referrals increase your chances of interview 2×. Sign up for job alerts for “Operations Specialist” roles. #J-18808-Ljbffr