Appointment Center Specialist

2 days ago

Calgary, Canada Groundworks Operations, LLC Full time

Groundworks is seeking talented **Appointment Center Specialists** to join our tribe in **Calgary, AB**

The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.

Earn $20/hr + $3 bonus per each appointment booked & ran.

**Responsibilities**:

- Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling
- Must be positive and motivated with excellent communications skills
- Ability to adapt quickly to changes in work strategy
- Maintain customer information
- Performs other duties as assigned.

**Qualifications**
- Must speak English proficiently
- Good phone skills and a competitive nature
- Must be comfortable using computers
- 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment

**Physical Requirements**
- Ability to sit at a workstation and utilize keyboard, mouse, and computer

**Requirements**:

- Full-time
- Onsite in Calgary, AB

**What we provide for our employees**
- Competitive base compensation with lucrative bonus potential
- Equity ownership in the nation’s largest and fastest growing foundation repair and water management company
- The best-in-class training programs
- Advanced leadership training opportunities

Groundworks® is the nation's leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With more than 60 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country

Recognized as a _Top Workplaces USA_ company and offering _ownership for_ _everyone_, we're building something that just can't be replicated. And we're on a mission to change an industry like never before

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are _stronger together_. That's why we're proud to be the Groundworks Tribe Our shared culture, resources, work ethic, and even the lingo we use unites us as **_OneTribe_**.

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping over 1.5 million homeowners protect and repair their most valuable asset - their home.

When _customers_ choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. When _you_ choose Groundworks, you'll join thousands of Tribemates who are making history. It’s the Groundworks difference

So come and help us make history. Join our Tribe

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